The Role
The Operations Manager oversees transportation services, ensuring customer satisfaction by managing Independent Contractors and addressing service issues. Responsibilities include route planning, customer reporting, and margin management.
Summary Generated by Built In
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Operations Manager provides overall management and coordination of transportation services for an assigned group of customers. This position is responsible to identify, transmit and satisfy our customers’ needs by contracting and utilizing Independent Contractors as delivery drivers delivering products from our clients’ location(s) to designated locations.
To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
- Review of OTD, Piece Scan and Location Scan by Account.
- Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
- Complete customer reports/audits.
- Independent Contractor (IC) Activities.
- Meet with potential IC to verify capabilities of candidate.
- Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
- Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
- Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
- Assist in troubleshooting eCMobile issues.
- Plan route coverage and route changes and communicate with IC.
- Ensure all services are performed in a timely manner.
- Gross Margin Management.
- Negotiate with IC’s regarding contracted services and settlement.
- Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
- Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
- Excellent interpersonal skills necessary for driver and customer interactions.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
- Ability to understand the independent contractor relationship.
- Ability to work from home with travel throughout assigned area as required.
- Ability to work additional hours to deal with operational issues when necessary.
- Proficient in basic MS Office Programs (Outlook, Excel, and Word).
- Must maintain a valid driver’s license and clean, functional vehicle.
- Ability to lift up to 50 pounds on occasion.
Education, Experience, Certificates, and Licenses:
- College Degree with some experience or a High School Diploma with equivalent combination of education and experience.
- Six Sigma Green Belt Certification preferred.
Shift Days: Monday-Friday
Shift Hours: 8:00AM-5:00PM (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: $60,000 - $65,000
Travel to Customer Locations required - 50%
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Top Skills
Ecmobile
Ms Office Programs
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The Company
What We Do
At USPack, our goal is to deliver. On promises. On requests. On solutions. We take on challenges and turn them into opportunities to improve the way you—and we—deliver.
When we first opened our doors in 1986, we specialized in services in New York, New Jersey, and Connecticut. Today, we offer same-day logistics solutions that include delivery of envelopes, packages, and pallets to over a dozen states and cities across the country, including New York, California, Houston and beyond.
Recently we merged with Fleetgistics to be a unified single strategic resource for mission-critical delivery, transport and final mile services and support.
We combine custom, hands-on same-day logistics solutions with advanced technology and capabilities for dependable, innovative solutions. We connect people with every delivery, while holding true to the simple value that started it all: keep it personal.
When you’re ready to deliver, leave it to USPack. In tact, on time, every time—we’ll get your package there
