The Operations Manager will drive operational excellence across all areas of the business. This role is responsible for ensuring we have resources and procedures to drive the company strategy forward, ensuring
the business runs smoothly. You’ll coordinate multiple departments, ensuring they have the people and development plans required to function successfully and providing guidance and coaching where necessary. The ideal candidate will have experience managing multiple projects, budgets, and stakeholders in a high-volume, fast-paced environment.You will be an established leader who can devise and implement processes and efficiencies to successfully run the business, streamlining the company’s operations to facilitate long-term success
Role and Responsibilities
- Liaise with the Head of Ops LatAm and Brazil Country Manager to set strategic goals, devising and delivering aligned operational activities
- Plan and monitor the day-to-day running of the business to ensure smooth progress
- Coordinate and evaluate the efficiency of business procedures according to organizational objectives, implementing improvements where possible
- Oversee customer support processes, refining them to enhance customer satisfaction
- Revise and/or formulate policies and successfully manage their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics, feeding back to the business regularly
- Ensure that the company operates in compliance with regulatory and legal requirements
Work Experience and Skills
- Proven experience as Operations Manager or equivalent position
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- Knowledge of industry’s legal rules and guidelines
- Knowledge of regulatory procedures in Brazil
- In depth knowledge of diverse business functions and principles
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office and G-Suite applications
What We Do
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 200+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today!
The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch.