Operations Lead, New Offer Launch

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The New Offer Launch (NOL) team commercializes new sources of revenue at Workday, developing product and service offers, solutions enabled through partnerships, or expansion of our target markets. The NOL team partners across all Workday business functions to define the business strategy and then drive action to position new businesses to scale. As the volume and complexity of Workday’s product & offering portfolio grows, we are partnering with more key business and operations functions, including Product, Finance, Sales, Partners, Marketing, Customer Experience, and Business Technology (IT) team to make foundational improvements to our operations to accelerate speed to market and scale new business models.

About the Role

As an Operations Lead, you will organize and drive a cross-functional team to define the NOL function’s business strategy and operating model. This role is highly visible within Workday that requires a high degree of both technical and business acumen and an exceptional ability to build cross-functional relationships while driving programmatic execution. As a strategic partner to senior business leaders across Workday, it's critical that you possess exceptional leadership, interpersonal, and communication skills, and are adept at cutting through complexity to shape and drive decisions.

Key Responsibilities:

• NOL Strategy, Planning and Program Management

• Implement the NOL function’s strategic objectives and key results and operating model aligned with Workday’s strategic objectives, conducting gap analysis, identifying key opportunities, and building end-to-end solutions for launch operations

• End-to-End NOL Process Design

• Partner with cross-functional leaders to develop, document, and refine end-to-end launch processes, producing process diagrams, value stream maps, business flow charts, and launch requirements documents

• Problem Solving & Agility

• Decompose complex problems, develop solutions and craft high quality recommendations in a fast paced, rapid changing environment.

• Performance and Analytics

• Develop and maintain metrics, KPIs, and dashboards to monitor NOL portfolio performance

• NOL Automation

• Orchestrate automation projects in partnership with IT to streamline launch operations, enhancing the efficiency of personas across various business functions

• Information Management, Training and Onboarding

• Implement standards for creating, maintaining, and releasing NOL documents, website management, training and onboarding content etc.

About You

Basic Qualifications:

•  10+ years of proven experience in engineering, product/technical program management, business operations, sales, partners etc.

• High intellectual curiosity with a passion for problem solving

• Strong presence and interpersonal skills

• Superior organizational skills to manage multiple efforts across multiple stakeholders

• Ability to create templates and methodologies, while maintaining flexibility and adaptability in a dynamic business environment

• Experience in similar or adjacent roles within a technology company, ideally in enterprise software

Other Qualifications:

• Bachelor's Degree preferred

• Project Management Professional certification (PMP)

• Change agent with strong communication skills

• Global Process Owner: Prior experience with process design/ global process owner roles improving team processes and methods

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $164,000 USD - $246,000 USD

Additional US Location(s) Base Pay Range: $132,600 USD - $246,000 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!