Operations Director -Wealth & Investment Management Operations

About this role:
Wells Fargo is seeking a Securities Operations Director to Head the teams within their Wealth and Investment Management Operations across India and Philippines.
In this role, you will:

• Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
• Work with senior management to develop and execute business plans
• Integrate efforts of cross department initiatives with core business objectives
• Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
• Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
• Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
• Interpret and develop range of policies and procedures relating to Operational management area
• Collaborate with and influence functional team on the operational processes and initiatives
• Provide training and guidance to less experienced staff
• Manage allocation of people and financial resources for Operations
• Develop and guide a culture of talent development to meet business objectives and strategy
• Leverage experience transforming operational functions in the financial services industry to bring teams together and build effective, efficient operational capabilities aligned with client journeys. • Provide leadership to all aligned teams to improve processes, implement controls, manage resources, and execute on the WIM Operations strategic plan. • Collaborate with senior leaders and provide input to establish the strategic direction for business initiatives. • Ensure operational policies and procedures comply with regulatory compliance for all aligned capabilities. • Recruit, develop, and retain top talent. • Contribute to the development and evolution of a multi-year transformation roadmap.• Develop and execute effective change strategies and plans in collaboration with COEs, Operations leadership, Ops Tech leadership, and other key partners to ensure adoption, high team ember engagement, and achieve desired outcomes. • Develop and execute processes and tools to hold individuals and teams accountable for progress. • Contribute to the development of digital strategies to improve client experience and make the business more efficient and effective. • Ensure all compliance and regulatory requirements are implemented, and SLAs to all partners and stakeholders are met. • Participate in the review of end-to-end business processes to determine where we can simplify and create more efficiencies. • Implement a continuous improvement program to ensure processes and procedures remain current and appropriate. • Benchmark with other operational teams and leverage industry best practices regarding tools and processes where possible and appropriate. • Develop and execute measurement strategies in partnership with finance and others to measure progress and the ultimate impact of initiatives; ensure alignment with stated goals and commitments and facilitate remediation plans if needed to deliver on commitments. • Develop and leverage data-based insights to manage teams and drive continuous improvement.
  Unique Knowledge & Skill Requirement • Expertise in Wealth Management or Financial Services Industry business and operational capabilities. • Demonstrated ability leading a major function or large geographic segment of a financial service organization. • Demonstrated ability to interact effectively with a variety of contacts, primarily senior management. • Solid budget forecasting and risk management skills • Demonstrated ability to manage through middle and upper-level managers. • Demonstrated ability to contribute to companywide strategy and to use strategy to drive results. • Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas. • A seasoned, relationship-driven executive who will have the style and sensitivity to work within an overly complex business environment. Multi-cultural sensitivity is necessary. • Exhibits excellent problem solving and analytical skills. • Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks.• Excellent soft skills - communication skills and ability to influence at senior levels. • Demonstrate expertise in project management, stakeholder engagement, people leadership, and delivery of quality work products. • Ability to articulate issues, risks, and proposed solutions to various levels of staff and management. • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment. • Ability to negotiate and facilitate issue resolution. • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. • Preferably with a FINRA Series 99 but it is not required.
• Direct span of control
  8-12 senior managers/LOB leads
  Indirect span of control
  ~1400 processing and servicing team members across same / multiple sites (based on complexity)

Required Qualifications:

• 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Job Expectations:
Strategic Oversight:
o Lead and optimize end-to-end life cycle of a customer experience, ensuring timely and accurate processing of trades, settlements, Money Movement, Tax Operations etc.
o Drive operational efficiency, risk mitigation, and compliance with regulatory standards.• Team Leadership:
o Build and mentor high-performing teams across multiple geographies.
o Foster a culture of accountability, innovation, and continuous improvement.• Risk & Compliance:
o Ensure robust controls are in place to manage operational, regulatory, and reputational risks.
o Collaborate with Compliance, Risk, and Audit teams to maintain a strong control environment.• Stakeholder Engagement:
o Function as a key liaison with internal business units, custodians, counterparties, and regulators, as necessary.
o Represent the firm in industry forums and regulatory discussions if necessary.• Technology & Transformation:
o Champion automation and digital initiatives to streamline operations and reduce manual touchpoints.• Partner with IT and transformation teams to implement scalable solutions.
Posting End Date:
20 Nov 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.