Operations Coordinator
Location: TBD, ONSIDE - Sacramento, California
This role is part-time, estimated 20-25 hours per week.
Hourly Range: $19.00 - 21.00/hour USD
About Us:
Friendlier is the leading clean-tech venture dedicated to simplifying the switch from single-use to reusable packaging. With our innovative turnkey reusable packaging solution, we aim to revolutionize the way businesses approach packaging, by making sustainability easy and accessible. Our mission is to drive positive environmental impact while offering convenience and cost savings to our clients.
We are searching for our first Operations Coordinator to support our new Sacramento, California operation.
About the Role:
As the Operations Coordinator at Friendlier, you will work in a variety of functional roles including customer support, Operator and in Logistics. The role is hands-on and is designed to be flexible in order to partner with the Expansion team in getting the new facility up and running. The role requires the ability to work as an Operator, but also to assist the Customer Success team with support on campus such as boothing at events.
Key Responsibilities:
Operations:
- Acts as Operator (sorting, scanning and sending/receiving containers) primarily in early days with the intent of washing/drying once equipment and a location are set up
- Assist in the day to day management and set up of the Sacramento location. This could include testing equipment, running equipment and connecting with vendors, contractors and customers as needed.
- Conduct root cause analysis of product complaints.
- Communicating new customers to the team and setting up within Friendlier systems.
Logistics:
- Early expansion days, this role acts as Driver and once the facility is set up, may need to step in and act as Driver when needed
- Pick and pack and delivery of product to designated customers
- Facilitate weekly shipments to and from processing facilities
Customer Support:
- Act as a customer advocate within Friendlier, gathering feedback and insights to influence product enhancements and contribute to continuous improvement.
- Respond to emails and phone calls from UC Davis to address any issues that arise
- Support with onboarding of new clients which includes in person meetings and coordinating with the marketing team.
- Support sales with boothing as required
Other Duties as Assigned:
- Projects as they arise in relation to the successful set up of the Sacramento facility
- Assisting in implementing Company standards and systems.
- Packaging
- Quality control
- Inventory
What you Bring:
- High School Diploma/GED at minimum
- Experience in customer success, or sales with a strong customer service approach
- Demonstrated experience in problem solving, and resourcefulness.
- Excellent communication.
- Results-oriented mindset and a passion for driving positive environmental impact.
- Ability to travel as needed and work effectively in a remote environment.
Why You Should Join Us:
- Opportunity to make a meaningful impact by driving positive environmental change through innovative solutions.
- Competitive compensation package
- Collaborative and inclusive work culture that values diversity, creativity, and continuous learning.
- Career growth and advancement opportunities within a fast-growing startup environment.
We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for everyone, regardless of race, ethnicity, gender, age, disability, or 2SLGBTQI+ identity. Be part of a team that celebrates diversity and promotes an inclusive environment for all. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
If you are an experienced General Labourer with a passion for driving positive change and building high-performing teams, we invite you to join us in creating a cleaner, greener future. Apply now and be part of the Friendlier revolution!
Top Skills
What We Do
Friendlier is Canada’s leading clean-tech company helping businesses and communities eliminate single-use packaging waste. Our turnkey reuse system makes sustainability simple, scalable, and accessible across foodservice, higher education, corporate dining, catering, beverage programs, and large-scale events.
We provide durable reusable packaging, end-to-end sanitation and logistics, and a digital deposit platform that makes participation seamless. From full dining operations to catering plates and beverage cups, our solutions integrate directly into existing systems while empowering organizations to achieve their ESG goals and customers to take part in meaningful sustainability action.
By partnering with universities, foodservice providers, corporations, and municipalities, Friendlier is driving the shift toward a circular economy where reuse becomes the new normal.
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