Job Summary
The Operations Associate provides support in the areas of information sharing, provider recruitment and relations, report generation, process enhancement and special project completion. This position works closely with the leadership of the Riverview Health Physician Practices and Employer Services and interacts with a multidisciplinary team.
Job Responsibilities
- Complete clerical and administrative tasks in support of RHP leaders. Create meeting agendas and keep minutes as assigned.
- Provide feedback and draft changes or create new policies and procedures as needed.
- Assist provider relations coordinator with recruitment activities to include, but not limited to marketing/advertising, sourcing, on-site visits, references and follow up.
- Make initial calls to targeted providers. Facilitate new provider orientation to include, but not limited to scheduling tours, department meet and greets, and training.
- Coordinate requests for support with higher level leadership.
- Conduct internal service recovery as needed.
- Support change implementation. Manage special projects or pilot programs as designated.
- Active engagement in at least one committee (Employee Engagement, Education and Training, Forms, etc.)
- Build reports and analyze data using various tools and applications, such as Excel.
- Other duties as assigned.
Education Requirements
- Minimum: Associate degree in a health management
- Preferred: Bachelor’s degree in business or health management.
Experience Requirements
- Minimum: Associate degree would require six (6) months in a health-leadership related field. Bachelor’s degree preparation would not require previous work experience.
License/Certification Requirements
- Minimum: None
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum Associate degree in a health management
- Bachelor's degree in business or health management preferred
- Six months in a health-leadership related field for Associate degree holders
- None for Bachelor's degree preparation
What We Do
Riverview Health is comprised of a full-service, 156-bed hospital in Noblesville, a 16-bed hospital in Westfield, as well as freestanding combined ER and urgent care facilities. Also included are more than 25 primary, immediate and specialty-care facilities in Hamilton County. Riverview Health provides comprehensive inpatient and outpatient services in more than 35 healthcare specialties and has been frequently recognized for its clinical and service excellence, including being named America's 100 Best Hospitals for Orthopedic Surgery by Healthgrades and earning the Healthgrades Outstanding Patient Experience award. For more information on Riverview Health, visit riverview.org.Together, we provide comprehensive inpatient and outpatient services in more than 35 healthcare specialties—and have been frequently recognized for our clinical and service excellence. A wide range of services is provided at our main campus—located at 395 Westfield Rd. in Noblesville—including comprehensive care in heart & vascular, orthopedics, advanced emergency services and a vast array of women's health services. As one of the largest employers in Hamilton County, Riverview Health employs more than 1,400 employees, thereby having a significant impact on the local economy. Riverview Health is owned by the county and does not receive tax dollars for operating expenses.
