Operations Analysis Manager

About the Role:

OSTTRA,India

The Role: Operations Analysis Specialist

The Team: Traiana provides the world’s markets with the monitoring of pre-trade risk and automated post-trade processing of financial transactions for listed and over-the-counter trading. This also includes the provision of regulatory reporting services. Our networks link market participants in high speed-to-market, real-time communication across the trade lifecycle, globally. Services, such as the Harmony Network, have become the market standard for post-trade processing in an increasing number of markets.  

Traiana Operations provide operational day-to-day customer support for all services supported within the Traiana suite of products. They are also responsible for the new client setup and new process adherence for the external client communities. They work closely with Professional Services, Product Management, Client Account Management, Business Development and Technology to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.  

The Impact: The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana’s suite of products.  

What’s in it for you: We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana’s suite of products.  

The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment. 

• Responsibilities: As part of platform / system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. 
• High level of direct client interaction. Client queries handled via emails and phone hotline. 
• Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include:

• Response to initial incident notification
• Providing regular updates to clients per SLA

• Primary liaison for aiding our clients through post-incident recovery 
• Provide Major Incident reporting following any Severity 1 outages per SLA.

• Participate in internal testing of applications, prior to any change going live in production. 
• Work closely with internal teams for system enhancements.
• Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s. 

• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. 
• Respond to client requests by providing detailed analysis and feedback. 
• Process reports (user list / Trade) as requested by clients. 
• Participate in internal / external training needs. Educate clients on upcoming changes. 
• Liaise with participants for rolling out new products 

• Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product. 

What We’re Looking For:

Education and experience 

• University graduate preferred.
• 10+ years of experience required.
• Work experience in the financial markets preferably in operations 
• Knowledge of OTC / FX products, the trade clearing process and application support a major plus.
• Prior experience working on Traiana applications is a major plus 
• Exposure to working in a techno functional operations role is preferred.

Commercial awareness 

• Ability to work in fast paced environment with client orientation 

Management requirements 

• Team Management 

Personal competencies 

Personal impact 

• Strong customer service and problem-solving skills 
• Focused on Operational Control and Data Security 
• Flexible and able to adapt to change 
• Able to work independently with minimal supervision 

Communication 

• Excellent interpersonal, written and verbal communication skills 

Teamwork 

• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients 

The Location: Gurgaon

About Company

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.

 
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 
Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)