Operation System Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Operation System Manager, you will lead daily property operations while serving as the primary point of contact for client facilities-related concerns. This role places you at the center of operational excellence, where you'll manage building procedures, drive performance improvements, and ensure strict compliance with health and safety standards. You'll oversee property enhancement works, champion best practices, and develop streamlined processes that elevate service delivery. Working closely with clients and your team, you'll build strong relationships that foster trust and consistently exceed expectations—all while contributing directly to JLL's commitment to operational excellence and client satisfaction.

What your day-to-day will look like:

• Manage daily property operations and client activities for assigned facilities, ensuring seamless execution of all building procedures and performance measures

• Serve as the main point of contact for clients, proactively addressing facilities-related concerns and maintaining strong, trust-based relationships
• Oversee property enhancement projects and improvement works, ensuring alignment with client expectations and adherence to health and safety standards
• Lead, coach, and develop your team through regular training sessions, fostering a collaborative culture built on performance excellence and accountability
• Monitor and manage M&E systems, ensuring optimal functionality and compliance with technical requirements
• Engage stakeholders effectively, from vendors to senior leadership, to drive project work and operational improvements
• Implement and promote best practices and process improvements that enhance on-site operations and service delivery

Required Qualifications:

• Minimum 5 years of experience in integrated facilities management or related fields
• FSM (Facilities Management) certification or equivalent professional credential
• Proven background in M&E (Mechanical & Electrical) system management and technical systems oversight
• Demonstrated experience in project work management and successful stakeholder engagement
• Strong knowledge of occupational health and safety requirements, with a track record of ensuring compliance
• Experience working within government or commercial building environments
• Excellent verbal and written communication skills, with the ability to engage effectively across all organizational levels

Preferred Qualifications:

• Working knowledge of vendor management and contract administration
• Experience in implementing process improvements and operational best practices
• Analytical mindset with proven ability to resolve complex issues through quantitative methods and holistic approaches
• Goal-oriented management style with demonstrated success in team motivation and performance excellence
• Exposure to property enhancement projects and capital improvement initiatives
• Familiarity with building automation systems and smart building technologies
• Track record of building and maintaining strong client relationships in a service delivery environment

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.