Looking for Operation Support Specialists to join the Huawei Turkey R&D Center to work on SaaS and Digital Transformation products.
Operation Support Specialist will take active and vital role on multiple day-to-day dynamics of the team including Data Annotation, L1 customer support, troubleshooting, diagnosing and resolving issues and questions raised by customer (through tickets)
Operations Support Specialist will follow an established methodology and set of practices to ensure that tickets have been analyzed, solved or escalated within SLAs.
Qualifications
- Customer Support Experience
- Experience in IT related major or is a plus.
- Experience or knowledge of basic programming or scripting is a big plus.
- Excellent written and verbal skills with strong grasp of English is preferred
Job Description
- Be the entry point for analyzing and understanding tickets.
- Troubleshoot, diagnose, reply and solve non-technical tickets.
- Troubleshoot, diagnose and categorize technical tickets; if possible solve it as per knowledge base or escalate to higher level.
- Continuously review existing documents and knowledge base, contribute for further improvements and enhancements
- Cooperate with research team to do data annotation for the -mostly- video files.
- Be the pioneer of department’s day to day operations
Top Skills
What We Do
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.
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