At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Are you passionate about creating a tremendous customer experience, and do you love finding faster/more efficient ways of doing things? Are you seeking a career that allows you to develop in one of the world’s fastest growing companies, and to have a tremendous impact on that growth? Compass is looking for passionate, driven professionals, with tremendous people skills to join our Onboarding Operations team.
The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with agents prior to joining our brokerage, conduct their onboarding, and ensure that they transition seamlessly over to their local market’s support teams. It’s our job to make sure every agent feels special, well supported, warmly welcomed, and as if they’ve finally found their place in the world at Compass.
Please note: this role is 100% in-office.
At Compass you will:
- Conduct day 1 onboarding for licensed team members and standard GCI principal agents
- Ensure account set-up and all preboarding steps are completed for each onboarding
- Liaise with local AEM team, Renewals, SGMs, Support, regarding onboarding details
- Complete onboarding follow up with key stakeholders
- Support future optimization of centralized agent onboarding processes
- Liaise with regional AEMs to surface, document, and maintain regionally nuanced processes
- 80% conducting agent onboarding activities for licensed team members (LTM) and principals
- 10% Onboarding administrative tasks
- 10% support onboarding process optimization (project/workstream based)
What we're looking for:
- Flexible and adaptable, with proven track record of being #SolutionsDriven
- Ability to manage multiple priorities and projects simultaneously
- Ability to follow instruction and documented SOPs in order to manage daily tasks
- Proactive communicator with strong customer service skills
- Highly organized with strong attention to detail
- 2+ years experience in a training, onboarding, or account management role
- Previous experience in a remote role a plus
- B.A. or B.S. degree
- Impeccable attention to detail and problem-solving skills
- Team player adept at collaborating with others
- Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
- Continuous desire to improve existing processes and develop creative solutions
- Exceptional written and verbal communication
- 1-2 years of start-up, technology, marketing or real estate experience a plus
Compensation: The hourly pay range for this position is $27 - $30 per hour; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Notice for California Applicants
Los Angeles County Fair Chance Notice
Skills Required
- 2+ years experience in a training, onboarding, or account management role
- B.A. or B.S. degree
- Previous experience in a remote role
- 1-2 years of start-up, technology, marketing or real estate experience
Compass Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Compass and has not been reviewed or approved by Compass.
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Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive, with some noting fully paid dependent coverage and solid plan options. Wellness resources and assistance programs further support overall health needs.
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Parental & Family Support — Paid parental leave is characterized as generous for both birthing and non-birthing parents, supporting time at home. Company policies also reference family medical leave.
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Retirement Support — A 401(k) with company match alongside an employee stock purchase plan and equity grants adds long-term financial value. These elements broaden total rewards beyond base pay.
Compass Insights
What We Do
A real estate company with a purpose; we are building the first modern real estate platform, pairing the industry’s top talent with technology to make the search and sell experience intelligent and seamless.
Why Work With Us
We are a tech company reinventing the space. To lead the industry requires the smartest tools built by the brightest minds across engineering, design, and strategy. Through our proprietary platform, Compass is changing how agents and clients navigate the process of finding or selling a home. Join our team today!
