VelocityEHS
Making workplaces safer and more sustainable.
United States
Remote

Onboarding Manager

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THE OPPORTUNITY:
*Open to remote candidates residing in the United States and Canada*
At VelocityEHS we are very customer focused. As a Customer Onboarding Manager, you will own the critical early phase of the customer lifecycle by onboarding VelocityEHS's new clients. Your goal is to help customers efficiently realize the value of their new software, maximizing engagement, and ensuring the ultimate customer experience.
Primary Duties and Responsibilities:

  • Ability to identify with customer's mindset.
  • Strong understanding of business needs.
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
  • Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment.
  • Strong written and verbal communication
  • Detail oriented and self-motivated
  • Become an expert in VelocityEHS products and solutions.
  • Mentor and coach customers as they go through the onboarding process.
  • Manage setup of software for customers going through the onboarding process.
  • Evaluate onboarding effectiveness.
  • Facilitate resolution when a customer presents concerns or faces technical issues.
  • Serve as the primary point of contact for Velocity EHS's newest clients, owning the onboarding phase of the customer lifecycle.
  • Project manager a portfolio of customer onboardings to successful outcomes, accelerating Time to Value.
  • Deliver add-on Services (e.g. Document Upload)
  • Manage setup of multiple software products/modules.
  • Actively lead customer-facing communications (live, virtual, written)
  • Effectively deliver engaging enablement training and workshops on a variety of product offerings.
  • Drive early adoption.
  • Help build processes, internal enablement, and servicing tactics.
  • Communicate requests for system enhancements or modifications to the Product team.


Minimum Skills and Qualifications

  • Bachelor's degree in relevant area or equivalent work experience
  • 2+ years of experience in software industry and/or Environmental, Health and Safety industry
  • 2+ years of experience in customer onboarding
  • Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
  • Strong written and verbal communication
  • Strong decision-making and organizational
  • Detail oriented and self-motivated
  • Experience working independently, but can also be an effective team member
  • Pro-active learner and open to constructive feedback
  • Effectively manage customer expectations
  • Active listening skills


Preferred Skills and Qualifications

  • Additional languages a plus
  • Familiarity with Salesforce, Workfront, or Outreach
  • Proficient in 6 Critical Skills Training


Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
What are the perks and benefits of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page !

  • Generous time off programs
  • Medical/dental coverage, retirement (with employer match)
  • Parental leave plans for all family types
  • Job shadowing programs and one-on-one coaching opportunities
  • Tuition reimbursement for continuing education, advanced degrees, and certifications
  • Remote-first and flexible work schedule to fit your family's needs
  • Monthly stipend to make your home office more comfortable, productive, and successful
  • Corporate wellness and personalized preventative mental health care programs
  • Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)


We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are VelocityEHS Perks + Benefits

VelocityEHS Benefits Overview

Here at VelocityEHS, we place a high value on teamwork and understands that a great culture and work environment help to generate innovative ideas. We want to enable our employees to structure work around their lives, balance employee productivity and enjoy great work-life balance.

Culture
Volunteer in local community
VelocityEHS partners with local nonprofits to create volunteer opportunities for our employees, who all have up to 2 days volunteer time to use each year.
Partners with nonprofits
VelocityEHS partners with various local nonprofits for volunteer events, such as One Tail at a Time, Cradles to Crayons, Habitat for Humanity and Ronald McDonald House.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
Summer hours
President's club
Employee awards
Flexible work schedule
VelocityEHS provides employees with a work schedule that includes Summer hours, and flexible start and end times as needed to accommodate their busy lives.
Remote work program
We have transitioned fully to a remote-first work model, which allows our employees the flexibility they need to manage work around their lives - not the other way around.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
VelocityEHS has dedicated training, both at an employee and leadership level, to help continuously educate our community to better understand their own bias and others experience.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Mosaic celebrates cultural diversity at VEHS, FEM is dedicated to the empowerment of women in our community and Pride works to create a safe & open Workplace for LGBTQIA+ Colleagues and Allies.
Hiring practices that promote diversity
VelocityEHS is dedicated to broadening our recruiting pipeline by ensuring inclusive employer branding, leveraging diverse job boards and partnering with schools with diverse student body populations.
Diversity recruitment program
We have
Health Insurance + Wellness
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
VelocityEHS partners with Bright, an online wellness platform that provides 20 hours of live fitness, mindfulness and health programming every day to our employees around the globe.
Team workouts
Mental health benefits
VelocityEHS offers Modern Health to all of our employees, a global mental wellness platform that provides several modalities of care including counseling, coaching, and self-paced online courses.
Financial & Retirement
401(K)
401(K) matching
VelocityEHS 401(K) retirement plan matches 50% of an employee's contribution up to 5% of their annual base salary.
Child Care & Parental Leave
Generous parental leave
VelocityEHS has increased their parental leave policy to 16 weeks of paid leave for birth parents and 6 weeks total of paid leave for non-birth parents.
Family medical leave
Company sponsored family events
Vacation + Time Off
Generous PTO
VelocityEHS employees receive between 17 and 32 days per year of paid time off based on years of service, not including additional volunteer and reflection days.
Paid volunteer time
All employees start with 1 day of paid volunteer time per year. We also offer all employees a "day of reflection" to use for personal celebration or education.
Sabbatical
Eligible employees get 1 month sabbatical after 10 years of working at the company.
Paid holidays
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Employees have access to Bright, an online fitness platform offering 20 hours of fitness and wellness live programming every day.
Home-office stipend for remote employees
Employees receive $100 per month to spend how they see fit to optimize their work from home experience.
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
The Eagles Education program pays for qualified employees to earn advanced degrees and certifications as it related to their career development and growth.
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Personal development training

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