Oliver Wyman - Experience Design Principal

Company:Oliver Wyman

Description:

Role Overview

We are looking for an Experience Design Principal to join our dynamic Design Discipline in New York. This role involves collaborating with the Head of Design to contribute to the growth and influence of the discipline. Responsibilities include leading significant projects, supporting business development efforts, mentoring designers, and developing tools, systems, and methods to uphold design standards at Oliver Wyman.

This position involves working on cross-industry projects, addressing challenges that balance user needs with business goals. Collaboration with the Customer First Concept Lab, a team focused on design and innovation, will be a key part of the role. You will work with technologists, designers, and industry experts to prototype digital and physical ideas, facilitate stakeholder alignment, and deliver effective solutions.

The role is suitable for a design leader comfortable navigating ambiguity, who sees complexity as an opportunity, and values design as both a creative and strategic function. If you are motivated to create impactful work, support informed decisions, and enhance design practices, this position offers a meaningful opportunity.

Key Responsibilities

• Collaborate with the Head of Design to set strategic priorities and enhance the impact of the design discipline within the firm.
• Lead complex design projects across industries, ensuring alignment between user needs and business objectives.
• Work with the Customer First Concept Lab, a team focused on rapid design and innovation, to address challenges, prototype ideas, and deliver actionable solutions.
• Mentor and support junior designers, fostering a collaborative and inclusive culture.
• Advocate for the strategic value of design and communicate its impact effectively to diverse audiences, including senior executives.
• Ensure design strategies are feasible and align with technical, operational, and business requirements.
• Develop strategies and initiatives to identify and capitalize on new business opportunities and support organizational growth

• Travel will be required to meet project needs, collaborate with teams, or engage with clients on site

Qualifications

• 8–12+ years of experience in design and strategy-related roles, with proficiency in service design, user experience design, or comparable disciplines across both digital and physical domains
• Experience working in consultancy environments is required
• Advanced proficiency in tools such as Figma and knowledge of scalable design systems. Strong experience in journey mapping and translating research into actionable strategies.
• Proven ability to align design initiatives with business goals, delivering measurable outcomes.
• Experience identifying growth opportunities and contributing to business development efforts through impactful design
• Exceptional skills in crafting compelling narratives for various audiences.
• A passion for innovation, inclusivity, and designing for diverse user needs.

WHY YOU SHOULD JOIN US

This is a role for visionary designers who thrive on turning complexity into clarity and inspiring others to see possibilities beyond the obvious. As a Design Principal, you will lead the charge in shaping solutions that transform industries and redefine how Design creates value at Oliver Wyman. Collaborating with top talent across design, business, and technology, you will champion innovation and drive the evolution of the Design Discipline.

If you are excited to lead with creativity, craft meaningful solutions, and make a lasting impact on colleagues, clients, and users, we would love to hear from you.

What we offer you

• The opportunity to work within a deeply accomplished team with direct exposure to some of the world's most influential organizations.
• A structured career development program with both technical and leadership tracks.
• A competitive salary and benefits
• A level of autonomy and self-management that you will not typically find at other companies.

Our values & culture

Our team comprises all sorts of people from all sorts of backgrounds. We do not care whether you are loud or quiet, funny, or serious. We do hope that you have:

• A genuine passion for products, services, and experiences.
• A clear commitment to creating brilliant experiences that will give our clients the edge.
• A willingness to work fluidly and respectfully with our incredibly talented team.

We are serious about making OW a rewarding, progressive, fun, and balanced place to work.

• Rewarding work: Our reputation for high quality work allows us to collaborate with major brands at all levels on incredibly exciting projects. Combined with our status as one of the Fortune 100 “Best Companies to Work For”, this gives you a mix of challenge, support, and recognition.
• Progressive employment: Flat organizational structures, resolute I&D values, and a commitment to rewarding good work make for a progression path truly based on merit. Our comprehensive benefits include an impressive pension program.
• Enjoyable days: We want our team members to build a career here—and to be happy. That makes us serious about caring for, mentoring, developing, and sponsoring each other. This also leads to opportunities for social impact and community work in your workdays.
• Balanced lives: Our work is demanding, and we want you to have the best work-life balance you can. If you want to make the most of travel opportunities with our global team, we will encourage it. If you are a parent, we will work with you to accommodate your family life. 

HOW TO APPLY

If you like what you have read, we would love to hear from you. You can submit your CV online. The application process will include both portfolio review and behavioral interviews.

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $235-265K

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.