Ocean Operations Manager

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Tasks and Duties

This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Import Operational Performance Standards and the Ocean Export Operational Performance Standards. Click on the link to the performance standards to view more details for each task.  This list may be edited to the specific job role. For detailed job-specific tasks and duties completed on a regular basis, please reference the Product & Service Manager Playbook on Insite.

• To assist manager in setting measurement standard to monitor and upgrade the service & data quality of the team.
• To lead team to perform and live up to company performance standard.
• To liaise with shipping lines & formulate game plan to set carriers & pricing strategy.
• To negotiate with shipping lines to secure space and equipment and to monitor & improve yield performance.
• To assist in carrying out the Regional & Corporate carriers’ strategy.
• To review and monitor Ocean Import warehouse performance. 
• To assist in preparing yearly budget, management and marketing report.
• Monitor and improve key departmental productivity.
• Review and support with day-to-day quotations
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Take an active role in the transition of new business/ updates to existing business.
• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the team is showing clean financial accounting throughout all financial reports.
• Review and conduct staff appraisals and one on one meeting timely in line with the 3+1 Initiative
• Assist supervisor and key staff with goal setting and monitoring development.

Expeditors Key Performance Expectations

This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.

• Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
• Job Execution:Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
• Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
• Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
• Culture:Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 
• Personal Growth and Development:Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Manager Job-Specific Performance Expectations

This section lists the core business-critical performance expectations applicable to all product managers, regardless of department or position, and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.

• Employee Development (Manager, All) Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.
• Financial Excellence (Manager, Branch Product)Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses.  Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.
• Operational Excellence (Manager, Branch Product)Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.
• Business Development (Manager, Branch Product)Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts.  Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
• Subject Matter Expert Acts as the subject matter expert for the manager’s scope of responsibility and related industry, and provides solutions and technical assistance to customers (both internal and external).

This section lists desired qualifications for the job and may be edited to the specific job role.

• University or equivalent business qualifications
• Minimum 4 years industry experience
• Minimum 2 years team supervisory or above experience
• Proven problem solving, interpersonal, communication and leadership skills
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in Dutch & English

You must be eligible to work in Belgium.

Knowledge of the Dutch language is an must.  Knowledge of the French language is an advantage.

All your information will be kept confidential according to EEO guidelines.