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NorAm Training Operations Coordinator
Location: USA or Canada – Remote
Assurance Americas | Fixed-Term Contract (6+ Months)
About the role:
The Training Operations Coordinator plays a critical role in helping deliver seamless, high-quality training experiences across the United States and Canada. Supporting both virtual and in-person programs, this role is ideal for someone who is highly organized, detail-oriented, and energized by keeping moving pieces aligned in a fast-paced, collaborative environment.
In this role, you’ll work closely with internal teams, instructors, clients, and learners to coordinate training logistics, scheduling, communications, and system updates from initial planning through post-training follow-up. You’ll help ensure every training session runs smoothly while contributing to an exceptional learner experience and supporting the operational success of the Assurance Training team.
This is a great opportunity for someone who enjoys problem-solving, thrives on organization, values strong customer service, and wants to grow their experience within training operations, coordination, and business support. You’ll gain exposure to a variety of systems and stakeholders while playing a meaningful role in supporting training delivery across a dynamic and growing business.
In your day to day, you will be responsible for:
Plan, schedule, and coordinate virtual and in-person public and private training programs, managing execution from initial setup through completion
Manage all instructor-led training logistics, including venue arrangements, catering, room setup, technology requirements, and vendor coordination
Maintain accurate and up-to-date course, learner, and instructor records in the Learning Management System (LMS), including scheduling, attendance, and completions
Serve as the primary point of contact for learners and instructors, addressing inquiries related to course access, certificates, payments, scheduling, and logistics
Support live training delivery by providing basic troubleshooting, monitoring enrollments, cancellations, and occupancy levels, and escalating issues as needed
Update and validate training-related data in Salesforce, maintain internal trackers and reports, support administrative and financial processes, and contribute to continuous process improvement initiatives
To be successful in the role, you will have:
A Bachelor’s degree in Education, Business Administration, Human Resources, Project or Event Management, or a related field (or equivalent experience)
2–4 years of experience in training coordination, program administration, or customer service within a corporate or professional services environment
Demonstrated experience supporting both virtual and in-person training events, including live session coordination
Strong organizational, time management, and prioritization skills, with the ability to manage multiple initiatives simultaneously
High attention to detail with proven ability to maintain accurate schedules, documentation, and data across systems
Clear, professional written and verbal communication skills, paired with a strong customer service mindset
Proficiency with Microsoft Office (Excel, Outlook, Word), collaboration tools such as Microsoft Teams, Learning Management Systems (LMS), and CRM platforms (e.g., Salesforce)
English required, with French, Spanish or Portuguese a plus
Do you believe the world deserves excellence?
We are proud to be the business improvement company, enabling organizations to become more sustainable, resilient, and trusted.
Headquartered in London, BSI is the world’s first national standards organization and a global partner to over 86,000 clients in 193 countries.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization, all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations throughout the recruitment process, please inform your Talent Acquisition Partner.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Bachelor's degree in Education, Business Administration, Human Resources, Project or Event Management, or related field
- 2-4 years of experience in training coordination, program administration, or customer service in a corporate environment
- Experience supporting both virtual and in-person training events
- Proficiency with Microsoft Office (Excel, Outlook, Word) and collaboration tools
- Clear written and verbal communication skills, with a customer service mindset
- Knowledge of Learning Management Systems and CRM platforms (e.g., Salesforce)
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
