The Role
The Network Technical Assistant will organize field team workloads, manage customer communications, and ensure compliance with operational standards.
Summary Generated by Built In
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
About the Role:
We’re looking for a highly organised and customer-focused Network Technical Assistant to join our team in Bournemouth and play a pivotal role in supporting the delivery of safe, reliable and high-quality water services. In this fast-paced position, you’ll work closely with field teams, managers and partner organisations to plan work effectively, manage customer contact, and ensure compliance with performance and regulatory requirements.
This role requires strong communication, excellent planning skills and the ability to juggle competing priorities while maintaining exceptional customer service standards.
What You'll Be Doing:
- Effectively planning field team workloads in line with SLA requirements and understanding task priorities.
- Releasing jobs to partners through the system on time and ensuring compliance with financial and technical standards.
- Creating and updating work orders to support network workstreams.
- Managing requisitions, goods receipts and procurement activities to ensure materials and equipment are ordered efficiently and in line with company policy.
- Completing RAR maintenance workflows within agreed timescales.
- Supporting the Asset & Area Manager with diary management, meeting prioritisation and other administrative duties.
- Attending meetings as required and recording minutes and actions accurately.
- Meeting all agreed KPIs and statutory reporting requirements related to network operations administration.
- Making professional customer calls and recognising the CMEX impact of every interaction.
- Supporting the network team with resolving customer complaints or unwanted calls.
- Working collaboratively with other departments to ensure work is completed on time and information is shared appropriately.
- Planning and coordinating visits for Network teams and tracking jobs through to completion.
- Offering flexibility to work outside core hours during events, peak periods or customer-impacting situations.
What We're Looking For:
- 5 GCSEs (or equivalent) including Maths, English and a Science subject at Grade C or above.
- Experience working in a busy office environment, ideally in a service delivery setting.
- Proven track record of delivering excellent internal and external customer service including handling difficult situations.
- Strong general IT capability including MS Office with the ability to learn new systems quickly.
- Ability to interpret and assess numerical/statistical information.
- Good local knowledge to support effective planning.
- Ability to multitask, prioritise, and manage multiple rotas.
- Innovative mindset with a willingness to question existing approaches.
- Self-motivated, able to work independently, and aware of when to escalate issues appropriately.
What's In It For You?
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: 11th December 2025
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Top Skills
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The Company
What We Do
South West Water is part of Pennon Group plc. We provide reliable, efficient and high quality drinking water and waste water services throughout Cornwall and Devon and in small areas of Dorset and Somerset. We also look after the region's bathing waters and coastline.
South West Water came into being in 1989 with the privatisation of the water industry. We inherited a water system suffering from a century of neglect but, thanks to the tireless work of our 1,300 employees, have brought the region's drinking water, sewerage systems and bathing waters into line with the stringent UK and European Union standards.
This extensive programme of environmental improvement has resulted in some of the finest bathing waters in Europe, picturesque scenery and clean rivers with stunning wildlife.
We believe that by investing in the future of our region, we are not only improving the quality of life for today's residents and visitors but are also taking responsibility for future generations.
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