Multifamily Customer Engagement Lead Associate

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE

The Multifamily Customer Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Lead the team in supporting and selling the Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization.
• Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division. 

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

• 4 years relevant experience

Desired Experience

• Bachelor’s degree or equivalent
• Risk Assessment and management skills including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
• Collaborate with individuals from various areas of expertise to achieve shared objectives
• Demonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiency
• Strong relationship management capabilities, including engaging and managing stakeholders, customers, and vendors, as well as cultivating robust professional networks
• Proven ability to collect accurate information to explain complex concepts and provide well-informed answers to key question
• Demonstrated ability in conducting, developing, and evaluating training, instructional design, and learning management systems.
• Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
• Proven experience guiding organizations through planning and managing change initiatives to successfully achieve strategic objectives
• Expertise in business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarking
• Adept at managing project plans, resources, and people to ensure successful project completion
• Skilled in presenting information and ideas to an audience in a way that is engaging and easy to understand
• Skilled in preparing documentation and database reporting to support analysis, data discovery, and decision-making utilizing tools such as Crystal Reports, Excel, or SSRS
• Skilled in Mural
• Experience using Salesforce CRM
• Skilled in Excel

Multifamily Customer Engagement - Customer and Partner Management - Lead Associate

Target Pay Range: $107,000 - $139,000 a year

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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