Hi! My name is Gareth Irvine, Sales Manager of Customer Revenue. I am recruiting an Account Manager, who will lead all commercial engagements for a portfolio of mid-tier to high-potential customers. In close partnership with Customer Success Managers, you’ll be responsible for renewals, upsells, cross-sells, product and license expansions, and identifying opportunities to grow revenue across a range of customer types.
You will play a key role in delivering value-aligned commercial strategies, deepening customer relationships, and ensuring long-term revenue growth and retention.
Key Responsibilities:
- Own all commercial conversations across a portfolio of mid-tier to high-value customers, including renewals, upsell negotiations, and expansion opportunities.
- Partner closely with CSMs to stay aligned with each customer’s success plan, business goals, and usage patterns.
- Lead renewal and expansion strategies that are tailored, proactive, and outcome-focused.
- Identify and execute license increases, product/module expansions, and affiliate growth opportunities based on evolving customer needs.
- Conduct quarterly revenue and growth planning across your portfolio, supporting a high degree of forecast accuracy.
- Establish strong commercial relationships with stakeholders across multiple business units and functions.
- Leverage insights from product usage and engagement to guide and influence expansion conversations.
- Collaborate cross-functionally with Sales, Finance, Legal, and Product as needed to support deal execution and resolve blockers.
Experience & Qualifications:
- At least 18 months experience in B2B SaaS, with a track record of achieving targets and KPIs.
- English is required, Bonus points for French, Spanish, Italian or Portuguese speaking candidates.
- Experience owning and growing commercial relationships with mid-sized to enterprise-level customers.
- Demonstrated success in contract negotiation, upselling, and renewal strategy.
- Strong commercial acumen and consultative selling approach.
- Effective communicator with the ability to influence stakeholders at multiple levels.
- Proficient in CRM tools and pipeline management.
Why you will love it here!
At the heart of our mission is a passion for delivering innovative cybersecurity solutions that empower organisations and create exceptional experiences for our customers. Guided by our core values, we’ve built a culture that’s collaborative, forward-thinking, and driven by purpose.
The Benefits
- Huge opportunity to make a real impact from day one
- 25 days annual leave, with increases at employment milestones, plus public holidays
- Private healthcare
- Training budget to support career growth and development
- Flexibility - never miss a work or family event - work life balance is important here
- 4 paid wellness days per year (one per quarter)
- Company socials – 2 per year, gathering our full global team!
- Employee referral bonus scheme – help us find people as great as you are
- Vibrant Local Offices with Global reach
Skills Required
- 5+ years of experience in enterprise B2B account management
- Experience negotiating large multi-year contracts
- Proficiency in forecasting tools and enterprise-level CRM systems
- Fluent in English and Danish
What We Do
With 18+ years of experience in the Cyber Security and Compliance market, MetaCompliance provides an innovative solution for staff information security awareness and incident management automation. The MetaCompliance platform was created to meet customer needs for a single, comprehensive solution to manage the people risks surrounding Cyber Security, Data Protection and Compliance. The solution provides an easier approach to managing ISO27001, NIST and Cyber Security Resilience. Our focus on staff awareness and security risk management enables customers to benefit from functionality that includes eLearning, simulated phishing, policy management, incident management regulatory reporting. Our SaaS platform offers the highest quality cyber security and compliance training content available on the market. It is easy to use, engaging and regularly updated; allowing cyber and compliance professionals to track progress of their staff members and demonstrate human risk reduction. MetaCompliance has a unique focus on encouraging participation by employees with Personalised Security Awareness. This leverages behavioural science best practices to make security awareness meaningful for each employee. This means providing training content that is in the correct language and relevant to each person’s role and department. In addition, the content is customised to leverage brand loyalty, reflect the unique organisational practices and reflect their specific approach to threat mitigation. By leveraging the power of MetaCompliance, customers can optimise their cyber security and compliance response to meet the demands of today’s digital world.
