Job Title: MuleSoft Production Support Specialist
Location: Remote (Philippines)
Work Schedule: Full-time night shift,Shift runs from 12:00 AM to 9:00 AM PHT
Contract Type: Long-term, Freelance / Full Remote
Start Date: January 2026
Role Overview
We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident response for a global retail client. You will take over from the European team at 17h00 CET and act as the first line of support for the US market. This is a dedicated night shift support role with a focus on analysis, troubleshooting, and communication.
You will work closely with development teams, business analysts, and other IT support staff.
Key Responsibilities:
- Monitor the performance and availability of Mulesoft integrations and APIs.
- Identify, diagnose, and resolve technical issues related to the Mulesoft platform.
- Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations.
- Implement best practices for monitoring and alerting mechanisms.
- Document system configurations, support procedures, and troubleshooting guides.
- Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution
- Participate in incident management and root cause analysis.
- Continuously assess integration platform performance and recommend improvements.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience in IT support or software development with Mulesoft.
- Understanding of integration architecture and API management.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Preferred Skills
- MuleSoft certification.
- Experience in large-scale integration environments (retail, ERP, OMS).
- Familiarity with Agile/ITIL practices for production support.
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