We are looking for an MSP Sales Engineer who is responsible for providing technical support and expertise to the sales team and prospective clients. They will work to understand the technical needs of clients and propose appropriate MSP solutions, ensuring successful integration and satisfaction. The role involves a combination of technical knowledge, customer service, and sales acumen.
Key Responsibilities:
Technical Consultation:
• Collaborate with the sales team to understand client needs and provide technical insights.
• Conduct needs assessments and identify technical requirements for potential clients.
• Design and propose customized MSP solutions that align with client needs and business objectives.
Pre-Sales Support:
• Assist in developing sales proposals, SOW, quotes, presentations, and demonstrations.
• Provide technical expertise during sales calls and meetings with prospective clients.
• Answer technical questions and address client concerns regarding MSP offerings.
Solution Design:
• Create detailed solution architectures, including hardware, software, and service components.
• Ensure proposed solutions are feasible and can be effectively implemented by the MSP team.
• Stay current with industry trends and advancements to recommend the latest technologies.
Client Engagement:
• Build strong relationships with clients, understanding their business challenges and technical environments.
• Serve as a point of contact for technical issues during the sales cycle.
• Conduct site visits to assess client environments and gather detailed technical information.
Documentation and Reporting:
• Prepare detailed documentation for proposed solutions, including technical specifications and implementation plans.
• Collaborate with project management and service delivery teams to ensure smooth transitions from sales to implementation.
• Maintain accurate records of client interactions and solution designs.
Training and Development:
• Provide training and knowledge transfer to the sales team on new technologies and solutions.
• Develop and deliver technical workshops and seminars for clients and internal teams.
• Continuously enhance technical knowledge through professional development and certifications.
Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Proven experience in a technical sales or pre-sales engineering role, preferably within an MSP or IT services environment.
• Strong knowledge of networking, cloud services, cybersecurity, and IT infrastructure.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
• Ability to work collaboratively in a team environment and build strong relationships with clients and internal stakeholders.
• Strong problem-solving skills and the ability to think critically and creatively.
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are highly desirable.
Top Skills
What We Do
Red Cup IT is an enterprise-grade IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions. We have been in business for twelve years and support clients across the United States. Our hallmark is the delivery of skillsets in more than 100 IT solutions and SaaS applications. Red Cup IT’s technical staff constantly cross-train across their specializations.
Our company culture is unusual for firms of our nature. We strongly believe in IT skill transfer and knowledge sharing. Our customers’ business and IT leaders appreciate that we take care of the technical details so that they can focus on their strategic and business missions. Our end users appreciate the white glove support we provide. We focus on vendor relationship development and know how to get the most out of our partnerships on behalf of our clients.
