Mortgage Escrow Specialist

Summary

The Escrow Specialist is responsible for administering real estate tax escrow functions within the mortgage loan servicing operation. This role serves as a subject matter expert, independently researching and resolving complex escrow-related issues while ensuring compliance with all federal, state, local, investor, and company policies and procedures.

Essential Duties and Responsibilities

• Ensure accurate setup and validation of real estate tax information during loan onboarding.
• Monitor, process, and ensure the timely and accurate payment of escrowed real estate taxes.
• Perform scheduled escrow account analyses in accordance with bank policy, regulatory requirements, and investor guidelines.
• Research and resolve customer inquiries, internal requests, and escalated issues related to escrow and real estate taxes.
• Manage and maintain the relationship with third-party tax vendors to ensure accurate reporting and tax disbursements.
• Monitor delinquent real estate taxes and ensure proper resolution in compliance with applicable regulations.
• Participate in special projects and perform additional mortgage servicing duties as assigned.

Additional Duties and Responsibilities

• Perform other duties as assigned by Executive Management or Supervisor.
• Provide consistent, high-quality customer service.
• Maintain a clean and professional workstation.
• Identify and recommend process improvements to management.
• Complete all required compliance and regulatory training annually.
• Cross-train in all escrow-related servicing functions.
• Adhere to all company policies, procedures, and code of conduct.
• Maintain professional appearance in accordance with company dress code.

Employee Qualifications

Education and Experience

• High School Diploma or GED (required)
• Bachelor’s degree or equivalent work experience (preferred)
• Minimum of 5 years of mortgage escrow experience
• Minimum of 5 years in a financial services or operations environment
• Ability to pass background and credit check

Technical and Functional Competencies

• Strong understanding of mortgage escrow, real estate tax processes, and regulatory requirements
• Basic mathematical aptitude
• Proficiency with computer systems and standard office software
• Knowledge of MSP servicing system (preferred)
• Strong written and verbal communication skills
• Exceptional customer service and negotiation skills
• Strong organizational, analytical, and problem-solving abilities
• Ability to exercise sound judgment and make independent decisions
• Ability to work effectively in a team-oriented, fast-paced environment
• Strong interpersonal skills with the ability to interact across all levels of the organization
• Ability to use email, phone, and other communication tools effectively
• Dependable, detail-oriented, and able to meet deadlines
• Demonstrates initiative and willingness to assume additional responsibilities
• Ability to travel as needed

Physical Requirements

This position is primarily sedentary and requires:

• Prolonged sitting or standing, walking, repetitive motions, finger dexterity, and visual acuity
• Occasional lifting of up to 10 pounds
• Occasional stooping or kneeling
  Reasonable accommodations may be made for qualified individuals with disabilities.

Work Environment

• Standard office environment, with occasional vendor site visits
• Moderate noise level

Work Schedule

• Monday through Friday (On-site)

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by supervisors to meet the ongoing needs of the organization.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance.