The Monitoring, Analysis, Response and Communication (MARC) Lead will have a significant impact on customer experience. The MARC Lead will have the ability to direct the MARC team, to design solutions for complex problems, to manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The MARC Lead will work with the MARC technicians to accomplish engineering departmental goals.
This role also guides the MARC team in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites, its productivity and operational success.
Essential Functions:
Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.
Oversee the operational aspects of the incident management team in a manner which protects, maintains, and improves the value of the data centers.
Assist in site incident investigation, utilize structured problem solving to identify root cause of failures.
Demonstrate leadership, responsiveness, and creativity in finding solutions.
Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
Assist in the creation of reports and presentations for senior management.
Aid in the roll out and training in the use of standard tools, processes, and systems where possible.
To develop and maintain a good working relationship across all levels in the organization.
Manage multiple stakeholder deliverables, requirements, and navigate complex situations.
Ability to prioritize under high pressure.
Minimum Requirements:
High School diploma required.
Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers.
Excellent communication skills, teamwork, organizational and problem-solving skills.
A minimum of two (2) years of experience in management of multiple teams to meet program requirements.
Proficient with Microsoft Office Suite and project management software.
Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
Experience/Skills:
- Five (5) years of data center experience.
Two (2) years of leadership experience.
Education:
Bachelor’s Degree in Electrical, Mechanical, or other related engineering degrees preferred.
Work environment:
Fast paced environment
Some travel required
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
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What We Do
CyrusOne provides data center, managed hosting, colocation and managed IT services in North America and Europe.
