Midwest Region Operations Leader

The Regional VP of Operations role is a key leadership position that maximizes the CI UW team’s ability to engage, grow and retain business by focusing on the following: 

• Providing strategic and operational management direction for profitable growth and retention in the US Field. 
• Optimization of field support resources through automation, structure, standardization of roles, productivity measurements, and resource allocation - Manage efficiency and end to end process management through technology, process reengineering, and automation 
• Delivery of service excellence to our partners and agents. Responsibilities: Strategic and Operational Leadership 
• Strategically collaborate with senior and local UW management to ensure key UW priorities are supported with clear tactical plans across the entire region 
• Build and lead the execution of strategic and tactical plans that cultivate service results and maximize the development of targeted business. 
• Ensure clear and defined processes are in place to manage business needs both in the short term and long term
•  Ensure clear staffing strategies are in place across the region to adequately hire, develop and align resources to areas of need. 
• Act as the Service Liaison for identified brokers to research and resolve issues stemming from branch and service centers. 
• Make key strategic decisions utilizing data management tools, production measures, service indicators, and other key metrics. People / Performance Management: 
• Lead, develop, and retain a staff of 4 managers and over 50 UAs in the region. 
• Develop and reinforce the Chubb culture in the region by bringing the diverse elements of the organization together. 
• Coach & develop others by providing clarity, direction and support that improves employees’ competencies, knowledge and behaviors that lead to overall success and positive employee engagement.
• Identify and ensure staff receives necessary training to successfully perform job functions. Drive training & development plans to ensure standard role and responsibilities. 
• Ensure completion of performance reviews, goal setting and compensation administration. 
• Effectively utilize compensation tools to differentiate rewards for performance in a meritocracy environment. 
• Deliver regular, results-driven feedback tied to goals. 
• Create and execute a plan to retain high potential employees. Process Management 
• Work directly with underwriting and operations managers to create an environment that enables each group to meet/exceed established business objectives. - Continually assess processes for improvement and make necessary changes across region.
•  Pro-actively manage metrics to create an efficient work environment focused on developing underwriting capacity and productivity. 
• Manage, Monitor, and optimize  Key Performance Indicators  to drive operation efficiency and align team performance with strategic business objectives and communication with stakeholders.

• Monitor and oversee workload capacity of each team member and allocate resources accordingly. 

  
  

  Ensure staff adherence to all workflows and procedures in compliance with corporate and branch strategies.

• Ensure adherence to underwriting & regulatory procedures, quality, and compliance goals. Service Management
• Ensure all branch service delivery expectations and goals are met. 
• Act as a contact for business partners regarding day-to-day insurance service operations, process and people management. 
• Communicate and collaborate with colleagues in North America Operations to ensure service commitments are met, quality products are delivered, and resources are utilized effectively.
•  Act as the Service Liaison for identified brokers to research and resolve issues stemming from branch and service centers. 
• Develop clear tactical plans to manage business serviced outside the region in cores 
• Financial Management 
• Utilize various internal reporting systems and tools to satisfy information requests (Vision, Tracker, CUW, Clean Close) 
• Work with business partners to manage monthly and quarterly premium bookings/closing. 
• Ensure timely transfer of eligible business to Underwriting Centers to maximize branch resources. 
• Manage premium collection results to meet or exceed corporate goals. 

• Demonstrated advanced competencies in results orientation, customer focus, teamwork & collaboration, leadership, communication, and coaching/developing others. 
• Strong leadership, communication, collaboration, interpersonal and process management skills. 
• Extensive property and casualty insurance industry experience leading to a broad understanding of the industry, products, distribution, regulation, and current issues. 
• Strong financial acumen, analytical, business planning/report-writing and presentation skills is required. 
•  Strategic thinking and influence management skills
• Proven  success in leading , coaching, an developing people

The pay range for the role is $151,000 to $219,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.