Medium Voltage Specialist (Phoenix, AZ)

POSTITION OVERVIEW  

We are seeking an MV Service Specialist who is responsible for performing warranty repairs, technical support, and extensive testing of the internal workings of SMA MV products. Duties include MVT core testing; troubleshooting, repairing; analyzing data, operations, and maintenance activity for Large Scale MV Products. This job requires working with medium/high voltage electricity and maintaining excellent customer service performance. 

PRIMARY DUTIES / RESPONSIBILITIES  

• Testing, troubleshoots, repairs, and analyzes SMA Large Scale MV systems in the field, via email, telephone, and site visits. Must be familiar with High Voltage test equipment and understand the results from such equipment.
• Develops detailed knowledge of SMA's Medium Voltage products, associated with SMA and/or third-party accessories sold by SMA.
• Must be familiar with DGA sampling and how to interpret the results from DGA reports.
• Required to maintain an accurate inventory count of spare parts provided by SMA.
• Regularly works with high voltage DC, three phase power, high AC voltage and related software/firmware of SMA products.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service expenditure.
• Collaborate cross functionally with the Global Service Organization, Quality and Suppliers to provide customers with Root Cause Analysis of failures. Additionally, responsible for keeping customers informed of the RCA status.
• Perform and maintain maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Required weekend and or nightwork is possible depending on customer requirements at the site.
• Other duties may be assigned or required. 

REQUIRED QUALIFICATIONS  

• A bachelor’s degree in a technical field is strongly preferred.
• Basic Medium Voltage Diagnosis Testing Certification from an accredited facility is highly desired.
• At least 3 years of experience in electrical, electronic and/or network communications are required.
• At least 3 years of experience with Medium Voltage equipment is required.
• Prior experience with Cold weld patch repairs and field transformer repairs is required.
• Experience with pad mounted transformers, Medium Voltage Terminations and operation of Switchgears is preferred. 

PREFERRED QUALIFICATIONS 

• The ability to work nonstandard business hours occasionally to support customer service contracts. Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of the National Electric Code is preferred.
• Knowledge of solar and/or alternative energy markets preferred.
• Advanced knowledge of power plant measurement devices and techniques is strongly preferred.
• The ability to analyze and solve problems effectively is necessary.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required.
• While performing the duties of this job, the employee is required to travel, while at site; stand, walk, talk, hear, and observe surroundings.
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The employee must routinely lift up to 50 pounds.
• Have direct interface with German Counterparts for technical assistance and guidance on MV systems and attend meetings with them on a daily or weekly basis.
• The work environment is constrained to a field service environment, with occasional functions in a corporate office. While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather conditions of extreme temperatures.
• The noise level in the work environment is usually moderate.
• This position requires significant domestic and international travel. 

WE OFFER  

• Compensation: $38-$40 Per hour, dependent upon experience  
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• 401(k) plan with company match
• Opportunities for professional development and training Inclusive
• Inclusive, collaborative, and innovative work environment