Technical Account Manager

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Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Summary:

Acquia is seeking a Technical Account Manager (TAM) to provide technical expertise and enablement to customers. As a Named TAM, you will be a dedicated advisor to 4-7 high-value customers. You will assess their business needs and offer long-term strategic planning. You can expect to provide ongoing guidance on Drupal and Acquia products, recommend standard methodologies, assist in ensuring successful launches, and help customers resolve technical issues. The ideal candidate has a broad and deep background in Drupal and web development, significant LAMP stack knowledge, and a rare blend of technical and customer relationship skills.

Requirements:

  • Provide enablement and troubleshooting on a wide variety of technical and strategic topics, including Drupal standard methodologies, development operations, and Acquia products, including cloud hosting
  • Ensure successful site launches
  • Connect customers with other subject matter specialists within Acquia and beyond
  • Serve as your customers’ advocates on internal Acquia teams
  • Communicate with customers with clarity and courtesy – verbally, in writing, and via other communications tools such as video conferencing
  • Travel to customer’s location for onsite visits (varies depending on location, but usually 1-3 days per month)
  • Efficiently prioritize multiple requests from multiple customers
  • Collaborate with other team members on technical and customer service challenges

Skills and Attributes:

  • Deep experience with Drupal site and application architecture, including an aptitude for building, configuring, and troubleshooting a variety of Drupal site recipes (complex sites, multimedia, social networking, brochure sites, etc.)
  • Proven record of providing customer relationship management with excellent customer satisfaction
  • Proven understanding of LAMP internals and resource management
  • Passion for the web, open-source development, and for helping us build lasting value for customers
  • Strong problem-solving skills, initiative, and the ability to thrive under pressure
  • Seeks to identify, analyze and solve problems systematically rather than solely by intuition or instinct. Looks for root causes, not just symptoms of the problem. Weighs pros and cons of actions. Differentiates when to or when not to bring up issues.
  • Ability to efficiently prioritize a large number of competing requests
  • Performs work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work
  • Excellent interpersonal, teamwork, and communication skills
  • Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.

Preferred Qualifications:

  • Experience with enterprise web technologies like Varnish and Memcached
  • Consulting or customer service background
  • Experience delivering solutions to large enterprises (Fortune 500, multiple government agencies etc.)
  • Bachelor's or Master's degree

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases

What are Mainstay Perks + Benefits

Mainstay Benefits Overview

We have a great, comprehensive healthcare package, Flexible Time Off, Mental Health Days, Ongoing support of work life blend, paid parental leave, and more!

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Our remote work program includes the opportunity for employees to be full-time remote for specific positions, and all employees are encouraged to work remotely on occasion as needed.
Diversity
Highly diverse management team
We've put significant focus on adding gender and racial diversity to leadership at all levels of the company including the BOD.
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
AdmitHub's 401(k) retirement plan contributes 3% of an employee's annual base salary, regardless of whether they make an contribution or not, with no vesting period for the contribution.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 10 weeks of parental leave for the primary caretaker and 6 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Some meals provided
Company-sponsored happy hours
Our happy hours look a little different post-pandemic, but we do things like virtual trivia and Zoom drink tutorials.
Pet friendly
Fitness stipend
We'll reimbursement employees $250 annually for our health & wellness benefit.
Home-office stipend for remote employees
Now that most of our employees are working from home, we provide $200/month to subsidize cell phone and internet costs.
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Customized development tracks

Additional Perks + Benefits

We're constantly taking feedback and adding to our list of perks depending on what is interesting/motivating to employees.

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