Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Charlotte, NC

Supervisor, Advanced Monitoring - Media (Charlotte, NC)

| Charlotte, NC
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Spectrum Reach ( www.spectrumreach.com ) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.
This is a 3rd shift from 8pm to 5am Sunday through Thursday. Please only apply if you are ok with those hours and days.
SUMMARY
Supervise the Advanced Monitoring Tier 1 Team (AMT) day-to-day functions, which include all activities related to Ad Insertion across the Spectrum enterprise, covering products such as insertion on linear set tops, Addressable TV, Video on Demand, Spectrum TV App, iOS, Apple TV, Roku, Android, Samsung, Xbox, etc., ensuring issues are promptly addressed, communicated, and ticketed for resolution. Responsible for providing direction and leadership, training, development, and performance management of the AMT T1 Team.
DUTIES/RESPONSIBILITIES
  • Actively and consistently support all efforts to maintain Insertion system uptime and protect from potential revenue loss.
  • Supervise AMT associates that provide 24/7 monitoring of all Ad Insertion related equipment.
  • Provide guidance to AMT T1 team to proactively monitor networks to provide stable, dependable operation across multiple states and sales organizations.
  • Utilize all monitoring tools available (Splunk, Web-based dashboards, SkyVision, Task Manager, Live Edge, etc.) to quickly identify possible issues and ensure timely problem resolution.
  • Maintain and utilize network management applications to identify network faults and ensure connectivity to in-house and partner insertion gear.
  • Create detailed reports to provide to leadership and effectively communicate any issues or downtime to all involved parties.
  • Work with T1 manager to improve procedures, policies, and workflows to enhance and empower the team. Work on projects/systems/issues that support AMT and Spectrum Reach.
  • Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
  • Work on projects/systems/issues of small to medium complexity.
  • May perform other duties as assigned.
QUALIFICATIONS
  • Ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all Network tools and resources to resolve the majority of trouble tickets assigned
  • Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to provide coaching when necessary
  • Ability to prioritize multiple projects and organize effectively in a fast-paced environment
  • Knowledge of network operations environments and technologies as well as TCP/IP
  • Knowledge of operational background as either a team member of another Operations Center, NOC or Computer Operator
EDUCATION
  • Associates Degree or Technical Institute degree or certificate in Computer Science, Network Management, or comparable industry related experience
  • Network Operations experience
APR401 308542 308542BR
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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