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Supervisor, Advanced Monitoring - Media

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Spectrum Reach ( www.spectrumreach.com ) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.
This is a 3rd shift from 8pm to 5am Sunday through Thursday. Please only apply if you are ok with those hours and days.
SUMMARY
Supervise the Advanced Monitoring Tier 1 Team (AMT) day-to-day functions, which include all activities related to Ad Insertion across the Spectrum enterprise, covering products such as insertion on linear set tops, Addressable TV, Video on Demand, Spectrum TV App, iOS, Apple TV, Roku, Android, Samsung, Xbox, etc., ensuring issues are promptly addressed, communicated, and ticketed for resolution. Responsible for providing direction and leadership, training, development, and performance management of the AMT T1 Team.
DUTIES/RESPONSIBILITIES

Actively and consistently support all efforts to maintain Insertion system uptime and protect from potential revenue loss.
Supervise AMT associates that provide 24/7 monitoring of all Ad Insertion related equipment.
Provide guidance to AMT T1 team to proactively monitor networks to provide stable, dependable operation across multiple states and sales organizations.
Utilize all monitoring tools available (Splunk, Web-based dashboards, SkyVision, Task Manager, Live Edge, etc.) to quickly identify possible issues and ensure timely problem resolution.
Maintain and utilize network management applications to identify network faults and ensure connectivity to in-house and partner insertion gear.
Create detailed reports to provide to leadership and effectively communicate any issues or downtime to all involved parties.
Work with T1 manager to improve procedures, policies, and workflows to enhance and empower the team. Work on projects/systems/issues that support AMT and Spectrum Reach.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Work on projects/systems/issues of small to medium complexity.
May perform other duties as assigned.

QUALIFICATIONS

Ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all Network tools and resources to resolve the majority of trouble tickets assigned
Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to provide coaching when necessary
Ability to prioritize multiple projects and organize effectively in a fast-paced environment
Knowledge of network operations environments and technologies as well as TCP/IP
Knowledge of operational background as either a team member of another Operations Center, NOC or Computer Operator

EDUCATION

Associates Degree or Technical Institute degree or certificate in Computer Science, Network Management, or comparable industry related experience
Network Operations experience

APR401 308542 308542BR

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Bryant Bonds

Senior Director, Digital Platforms Agency, Agency News & Sports

POWERFUL PROJECTS

Work that has a positive impact on the business

Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.

My team gets excited when we’re able to see that our work has a positive impact on the business.

Elena Ritchie

GVP, Video Content, Video Experience

INCLUSIVITY ABOVE ALL ELSE

How curiosity and data play into DEI

The strength of Charter’s culture is anchored by creating an inclusive environment. And Ritchie’s team in Denver is striving to amplify that mindset in a way that aligns with product and engineering. They’re doing this by creating a diversity and inclusion sub-committee for the digital platforms organization. “We’re applying data, storytelling, careful planning to roll out inclusion initiatives that reflect our cultural commitment to continuous, participatory change,” Ritchie said.

In addition to continuous change, this is a great example of how important curiosity, data clarity and storytelling are to our culture.

Keith Neubert

Vice President, Digital Platforms Agency, Agency News & Sports

BREAKING NEWS

The inside scoop on the Spectrum News App

Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.

I’m incredibly proud of the way the team handled the transition and came together to support our customers during trying times.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Employee-led culture committees

In-person all-hands meetings

In-person revenue kickoff

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.

Hiring practices that promote diversity

We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)