Toast
We empower the restaurant community to delight guests, do what they love, and thrive.
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Strategic Growth Manager I at Toast (Remote)

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Strategic Growth Manager’s (SGM) mission is to create raving fans and successful restaurants. The SGM team is responsible for the majority of Toast’s live customer base and will work with customers proactively on a one to many basis, instead of directly owning accounts. 

The SGM role is a programmatic, highly cross-functional contributor with a strong ability to analytically assess the needs of a large and growing customer base against a range of business driver impacts. Strategic Growth Managers will proactively engage accounts through various methods based on data driven triggers & drive exponential value for our customers by having informed engagements at critical moments in the customer journey. The SGM team excels at identifying gaps and issues in the customer lifecycle & proactively addresses these areas across the SMB segment in order to reduce risk and drive growth. Individual SGMs are able to leverage data and product knowledge to drive increased ongoing usage across products and create positive customer experiences.

Strategic Growth Managers will help drive new workflows to improve the SMB customer experience & help to define and improve Toast internal processes. This role will work strategically with the Sales, Customer Care, Post Live Services, Product, Customer Marketing and Finance teams, as well as Toast leadership across the company as the voice of our SMB customer segment.

About this roll* (Responsibilities) 

  • Drive proactive engagement with SMB customers through data driven triggers
  • Identify customer needs & apply product knowledge to push solution
  • Leverage various methods of manual outreach to increase engaged customer connects
  • Run effective conversations with customers and thoroughly record daily work using internal systems
  • Recognize trends in data and from customer conversations, test repeatable solutions, and apply a findings in a scalable method
  • Work cross functionally with Marketing & Customer Care to ensure SMB segment continues to grow & thrive

Do you have the right ingredients*? (Requirements)

  • 2+ years account management or sales experience required
  • Experience providing technology or SaaS solutions to a client base a strong plus
  • Strong communication skills with customers
  • Must be able to proactively drive customer value with some management oversight
  • Comfortable navigating ambiguity and able to adapt to shifting processes
  • Strong organization and time management skills
  • Incredibly detailed oriented
  • Ability to perform in a fast paced environment
  • Experience in leveraging data querying technologies (Looker) to make decisions
  • Experience working in the restaurant industry a strong plus
  • Strong leadership, teamwork, communication & cross-departmental collaboration skills
  • Highly motivated, passionate over achiever, team player, facilitator
  • Entrepreneurial spirit/mindset, flexibility toward dynamic change


Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required


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We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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Technology we use

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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