Sr. Social Media Manager, (Distribution & Growth) (Remote Work From Home) at Freedom Financial Network (Peninsula)

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Sr. Social Media Manager (Distribution & Growth)

Freedom Financial Network

San Mateo

We are looking for an innovative, strategic, and driven Sr. Social Media Manager who will manage our social media channels to build brand awareness and deliver broad distribution that will drive acquisition and growth of our suite of financial services. You will be responsible for developing a playbook for a pipeline of breakthrough, shareable, on-brand content that will drive significant organic reach and significantly expand our audience. You will improve consumer engagement and consideration through targeted content production and distribution around social proof, educational content, and advocacy programs. You will mobilize our customers and follower communities to authentically tell their stories. And you will find creative ways to insert our brand into the daily conversation about the financial challenges everyday Americans face. 

To be successful in this role, you must have a passion for social media and a relentless thirst for developing content that grabs target consumers’ attention, drives engagement, and delivers performance. You are an expert in existing social media channels, plus you are constantly learning about emerging platforms and how to leverage them. You are strategic, creative, data-driven, and you love to experiment and iterate to find what works. 

The Role:

  • Manage our social media channels including Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube, Reddit, etc. Seek out emerging platforms where we can engage and activate our target audience.
  • Develop a pipeline of breakthrough content to drive brand awareness, broad organic distribution, and follower growth. Test aggressively, identify a playbook, and optimize content to drive virality.
  • Expand our social audience by developing compelling content to increase followers and engagement. Mobilize employees, current customers, followers, and brand ambassadors to promote and amplify content.
  • Build a client advocacy program to engage customers and amplify their voices on owned and earned channels. Collect, curate and amplify relatable, authentic customer stories and integrate UGC across organic and paid media. 
  • Develop relevant, newsworthy content to insert our brand into conversations around consumer finances and debt. Promote content via organic social media and owned channels.
  • Develop educational content that addresses consumer questions and handles objections with transparent, authentic, and credible “how-it-works” content. Leverage customers and virtual event/town hall strategies to drive consideration.
  • Promote media coverage, executive leaders, case studies, testimonials, awards and accolades, and corporate content in organic/owned channels.
  • Support internal comms and employer branding initiatives with employee-facing content to promote employee engagement, retention and recruitment.

Minimum Qualifications:

  • Bachelor’s degree in a relevant discipline such as journalism, media, writing, or production.
  • 5+ years relevant experience in paid/earned social media marketing and creative development.
  • Demonstrated success leveraging social media to drive organic growth. Well-versed in social media platforms strategy, best practices, functionality, technology, and algorithms. 
  • Relevant social media experience in consumer financial services a plus – in banking, lending, debt solutions, or fintech.
  • Excellent communication and presentation skills -- written and verbal.
  • You thrive on being an advocate for a great company. You are passionate about doing the right thing by our customers, our employees, and our community
  • You are a great team player, with a positive collaborative spirit and a roll-up-your-sleeves, can-do attitude.
  • Some management experience, or ready to take the next step in developing a junior social media manager.

About Us:

Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don’t: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education.

With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business. 

Driven by our core values, we’re passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry.

 

And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a BuiltIn Best Places to Work winner, to name a few.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFN’s Talent Acquisition leader.

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An Insider's view of Freedom Financial Network

How would you describe the company’s work-life balance?

It's important to be available when the team needs you to get the job done—that's what matters most. People have lives and responsibilities outside of work that matter to them. We work together as a team to connect in various ways and balance things out.

Andy

Senior Director Product Management

What projects are you most excited about?

We’ve recently been working on migrating our Angular applications to React. In this transition, we’ve had a lot of opportunities to learn about tools like Storybook for documenting components, NextJS for creating a more performant application, or how to build npm packages for sharing our components across applications.

Carrie

Software Engineer, Front End

What makes someone successful on your team?

If you are not curious. If you are not innovative. If you don't have a quick mind and cannot solve the problems, this is not the place for you. We are building the best tech–something you can be proud of. My team is developing something that didn't exist before and you own what you do.

Roman

Principal Engineer

What is your vision for the company?

40-50% of Americans are forgotten by financial services. They are scraping by – don't have the money for investment firms nor the desperation for payday loans. We are building better solutions, driven by technology to move these forgotten families forward.

Jeff

Managing Partner

What's something quirky about your company?

Freedom Financial is the biggest company that many have never heard of, but it is a proven business with tremendous potential. There is excellent opportunity here with a stable, healthy company that is having a lot of impact.

Shira

VP Product and Consumer Experience

What are Freedom Financial Network Perks + Benefits

Freedom Financial Network Benefits Overview

Freedom Financial is committed to continually evolving our benefits and perks. We annually solicit feedback from the Freedom Family and consistently improve our offerings. Just this year in 2020 we enhanced our employee assistance program by adding Ginger, an emotional support app.

Culture
Volunteer in local community
In addition to our monetary support to local charities, members of the Freedom Family receive two days of paid time to volunteer at the charity of their choice.
Partners with Nonprofits
Habitat For Humanity, Feed My Starving Children, Junior Achievement, Peninsula Family YMCA and many others.
Intracompany committees
The Freedom Sunshine Committee has a designated budget to promote camaraderie and collaboration through fun, engaging celebrations.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mandatory training courses are provided throughout the year.
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Freedom Financial employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 50% of annual salary up to $5000 monthly maximum payout. There is a buy-up option which provides 60% of base monthly pay up to $10,000 per month.
Dental Benefits
Our dental plan covers 100% of preventative care expenses, 80% of basic services and 50% of major services. We also offer 50% coverage of orthodontia up to $1,500.
Vision Benefits
The vision benefits plan requires a $5 copay for annual eye exams with $150 allowance for glasses and contact lenses.
Health Insurance Benefits
We have a variety of medical plans to choose from Aetna and Kaiser.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to $300,000.
Pet Insurance
Our pet insurance policy covers up to 20%-50% of out of pocket expenses.
Wellness Programs
On-site gym available to all employees including access to Peloton bikes.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Freedom Financial Network provides employees with a 401(k) matching plan managed by ADP. We match 50% of contributions up to $5,000 per year..
Performance Bonus
Most positions qualify for a quarterly bonus. Staff joining mid-quarter will be eligible for a prorated bonus.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
We offer a generous PTO programs to all teammates. Director roles and above qualify for unlimited PTO.
Paid Volunteer Time
Our employees receive 2 days per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Available via WageWorkx.
Some Meals Provided
Monthly catered lunch provided.
Parking
We offer employees free on-site parking and free electric car charging stations.
Relocation Assistance
Relocation assistance is provided on a case by case basis for qualifying roles.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available
Paid industry certifications

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