Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands. Our team has been responsible for generating hundreds of millions of dollars in market value for some of the most innovative brands in the world. A category leader in results-driven growth marketing, Darkroom's success is attributed to our unique partnership model, purposefully built to launch brands to market and accelerate growth. Our model is predicated on four major disciplines - Brand & Identity, Digital Products, Creative Production, and Growth Marketing - threaded by one cohesive, interdisciplinary team.
Taking the startup mindset to the agency space, the collective expertise of our team of e-commerce entrepreneurs and senior digital marketers are deeply aware of the newest trends in e-commerce, development, and digital marketing. Our learned experience has allowed us to take clients (and internal ventures) from $0 to millions in revenue in just a few months. We work with game-changing brands: Verb Energy, Everytable, VYBES, Article No., ZOA Energy, Maaji - to name a few.
We're building the future of advertising and are looking for the minds to help us do it. We only seek out the best-from our clients to our people. We offer highly competitive salaries, benefits, 401k with match, and offices and work locations where the most talented people want to live. Our team is our most sacred asset.
Who You Are
We're looking for an all-star Senior Retention Marketing Manager to join our team! In this role, you'll work closely with the VP of Retention Marketing to lead a team of retention experts to success!

• Your past title would have included either Retention, Email, CRM, Loyalty, or Growth Marketing in an agency setting.
• You have past experience working at an agency and working with multiple clients.
• You're a Klaviyo expert with advanced knowledge of Shopify and their tech stack options such as Privy, JustUno, Yotpo, etc.
• You have developed SMS and loyalty programs and worked on an SMS platform such as Attentive, PostScript, SMSBump, or Klaviyo.
• You're used to working in a fast paced environment and can project manage multiple tasks at once for yourself and your team.
• You are able to project manage a team and have had multiple direct reports.
• You're a lover of data and making data driven decisions.

A Day in the Life

• You will spend your day overseeing a team of experts and assisting them in driving success for their clients.
• You will be the escalation point of contact for your team's clients and work
• On a monthly and quarterly basis, you will work with the team to review strategies for clients and help determine how to execute those strategies.
• On a daily basis, you will help project manage the team by scoping out deliverables and reporting on capacity for the team.
• You'll assist in setting KPIs for the clients each month and reporting back to leadership as well as the clients on these goals.
• You will train, coach, and mentor each of your team members to help them reach the next level of their career. On a weekly basis you will meet with each team member to ensure they have an appropriate workload and support with any issues they may be experiencing.
• On a quarterly basis you will work with the VP of Retention Marketing on broader retention initiatives and new developments for the department.

Great to Haves

• Experience working at an agency that is partnered with Klaviyo.
• Experience working specifically with Yotpo, Postscript, Swell Rewards, and JustUno.
• Have a proven track record of growing brands' retention programs through incredibly creative and unique strategies.
• A bachelor's or master's degree in marketing (not required by nice to have).
• Google Analytics certification.

Perks:

• Fun, fast-paced startup environment located (with our own in-house studio) - We are currently WFH during COVID-19 and open to full-time remote employees
• Every role makes a difference - shape your own career path and company culture
• International, motivated team with flat hierarchies
• Attractive opportunities for growth

Why work at Darkroom:

• Competitive salary based on experience level
• Unlimited vacation days
• Startup culture with a beautiful office (and a full in-house production studio)
• Entrepreneurial encouragement to launch companies internally with revenue share structures
• Health and commuter benefits
• Top-notch clients