Alliant Credit Union

We set the standard for simple and rewarding digital banking.

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Jobs//Hybrid//Chicago, IL//Marketing//

Sr. Manager, Brand Communications

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Start a Rewarding Career with Alliant
What will your day look like?
You will be responsible for shaping Alliant's public image and operationalizing Alliant's brand internally and externally. This strategic storyteller is responsible for creating brand moments through communications that drive brand awareness and member satisfaction. The Senior Manager will serve as the internal "face" of Alliant's brand strategy, serving as the bridge between marketing and the business with the ultimate goal of increasing awareness of Alliant's brand as a financial institution and employer. The incumbent is both strategic and tactical and works closely with internal marketing partners, human capital, and other business units. The incumbent is responsible for media relations, social media, content creation, member communications, and internal culture and communications initiatives. General direction is received from the VP, Head of Marketing.
Responsibilities
Do you see yourself doing this?

Set strategy for public relations, social media, content marketing, and brand ambassador program to elevate the brand through thought leadership, targeted outreach and reputation management
Lead the development of creative, strategic brand-building content programs across all owned and earned channels to drive consumer engagement and brand preference
Create strong PR programs to increase consumer engagement and drive awareness through traditional and new media opportunities
Expand Alliant's social impact initiative to close the digital divide
Design and oversee Alliant's member communications strategy to ensure members have a consistent, clear and seamless brand experience across marketing and banking channels and throughout the membership journey
Drive, in collaboration with all business units, in bringing Alliant's guiding principles to fruition
Design and oversee Alliant's internal communications strategy to help employees "live the brand" through brand journalism, brand ambassadors, intranet resources, trainings and communications
Design and oversee Alliant's organic social media strategy to elevate the brand through timely and relevant content
Manage annual PR and social impact initiative budgets to optimize programs' impact
Work with and execute contracts with external agencies as needed
Establish measurable, achievable goals and provide consistent reporting
Prioritize and manage projects within an agile marketing framework
Lead Alliant's Communications Committee, a cross-functional team from member-facing departments that works to reduce communications defects to improve member experience and mitigate call/email volume to member care center
Serve as liaison between marketing and the business for member-impacting enterprise projects where communications strategies are needed

Leadership

Deliver superior results through quality execution and best practice adaptation
Demonstrate courage, ability and agility to understand and address organizational transition in real-time; establish expectations for the unexpected
Translate strategic and operating plans into meaningful direction of projects, goals, priorities and activities
Capture, analyze, and understand the internal environment, team dynamics, and talent capabilities to address organizational refinement, agility and growth
Champion Employee/Internal Customer Engagement, employee development and all cultural hallmarks through a strong leadership signature and a growing command of Alliant's leadership competencies
Continually assesses and provides discerning development, insightful coaching and talent utilization/optimization for direct reports
Apply High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of this function
Provides a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis.
Work with your team and help seek out growth opportunities for them; continually challenge team members to maximize their engagement and productivity
Help propagate messaging across the organization that fosters a broader knowledge of Brand Communications, promotes collaboration and influences constructive and positive change.
Monitor and oversee expenditure control to ensure successful adherence to business plans and budget.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensure compliance with all applicable state and federal laws, company procedures and policies. Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
Qualifications
What makes you a great fit?
You'll be a great fit if in addition to the completion of a Bachelor's degree in communications, marketing, business, or related field, and you have:

10 +years' in marketing, internal communications, or a communications role
Ability to work with senior executives and navigate complex business issues
Strong team leader with experience influencing and managing project teams and vendors
Outstanding written and verbal communication skills
Understanding of digital marketing space
Experience with Agile frameworks (SAFe, Scrum) a plus
Execution and process oriented, forward thinking, diligent and creative
Proven track record of solving problems with a team
Comfortable communicating with stakeholders at all levels of an organization
Experience working in a regulated industry, with compliance teams, preferred
Proven ability to execute on deliverables
Highly effective time and project management skills
Highly effective organizational, collaborative and consultative skills
Strong problem-solving ability
Minimum 5 years' proven leadership experience developing a high performing team

When you're happy, we're happy!
As a thank you for joining our team, you'll benefit from:

Competitive medical, dental, and free vision benefits
Competitive compensation plan
Contributions towards gym memberships
Generous PTO and banking holidays off

Still not convinced?
For more details you can also visit our Glassdoor and LinkedIn profiles.

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Calli Cardillo

Director, Technical Strategy & Portfolio Management

PUTTING PEOPLE FIRST

Propelling product forward through teamwork

Cardillo oversees enterprise execution for digital products at Alliant. To this end, her team has been rapidly growing and building out new processes and changes to products designed to enhance customer experience. She credits her team with being her number one asset in approaching these goals. “Happiness in teams leads to top output,” Cardillo said. To encourage a happy and healthy team environment, they align on individual development plans. Employees are encouraged to join ERGs, explore their strengths and pursue training and certification programs.

I feel genuinely supported by the team I work with. It is so rewarding to celebrate successes as a team when you can directly see and feel the impact from how hard everyone is working.

Crystal Luna

Director, Banking Operations

EMPOWERING EMPLOYEES

Inviting contributors to take the lead

Since joining Alliant in 2006, Luna has experienced the company’s focus on professional development first hand, advancing through several roles into a senior leadership position. “My approach to leadership has always been to take my team along for the ride,” Luna said, noting that she celebrates the successes of direct reports that move into managerial positions. As the founder of EMPOWER, Alliant’s Black professionals ERG, Luna is committed to creating leadership opportunities for a diverse workforce and ensuring the company is an equitable and inclusive place that elevates its employees.

I take a supportive role and allow my team members to take the lead. This showcases their talents to others in the organization and gives them the confidence to take on bigger roles and responsibilities.

Sean Briscoe

Director, Credit Product Strategy & Analytics

PRODUCING FINANCIAL WELLBEING

Developing tech in service of people

Briscoe was initially excited to join Alliant for two reasons: its forward-thinking digital-first approach to lending and its commitment to serving members as a nonprofit organization. His team recently set its sights on improving Alliant’s flagship Visa Cashback Signature Card, working with product, marketing, compliance and technology teams to enhance member experience. “We continue to find new opportunities for growth and new ways to serve our members,” Briscoe said. “The team at Alliant is engaged, energized, self-motivated and always member-focused.”

Everything I do helps improve the financial lives of our members, and each one of my ideas is heard and taken seriously.

What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture

Volunteer in local community

Alliant offers 8 hours of paid volunteer time benefit for all employees.

Partners with nonprofits

To execute on our mission of Bridging the Digital Divide, Alliant has partnered with PCs for People, Connected Nation, DiGiTunity and the National Digital Inclusion Alliance.

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Hybrid work model

In-person all-hands meetings

Summer hours

Employee awards

Flexible work schedule

Alliant provides employees with a flexible work schedule that includes Flexible start and end times.

Remote work program

Since the pandemic began, all non-essential job functions have been remote 100%.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Alliant provides our leaders and employees with unconscious bias, psychological safety and inclusive mindset training.

Diversity manifesto

Diversity employee resource groups

Alliant supports employee resource groups. At this time, employees created INCLUDE, a women's resource group and ALL, an LGBTQ+ employee resource group, and EMPOWER black employees' resource group.

Hiring practices that promote diversity

At Alliant, we ensure that we have a diverse candidate slate for every role for which we hire and that our interview panels are also diverse.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Alliant employees can contribute up to $2,750 annually to their Health Care FSA and $5,000 to their dependent care FSA.

Disability insurance

Company provides Short Term Disability benefit payable for up to 13 weeks as well as Long Term Disability insurance that covers 66.67% of your monthly earnings up to $10,000 monthly maximum payout.

Dental insurance

Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%

Vision insurance

Alliant offers free vision benefits to its employees and their dependents. The vision benefits plan covers 100% for annual eye exams after a $10 copay and $150 for glasses and contacts.

Health insurance

Alliant provides a choice of two medical plans. If you elect a medical plan, you are automatically enrolled in an HSA where Alliant contributes funds to help you pay for your out-of-pocket expenses.

Life insurance

Basic Life insurance and Accidental Death & Dismemberment is equal to 1 times an employee's annual salary. Employees can also purchase Voluntary Life insurance for themselves and their dependents.

Pet insurance

Our pet insurance policy covers up to %90 of out of pocket expenses.

Wellness programs

With Alliant's wellness reimbursement program, each employee receives up to $35 per month (non-cumulative) to spend on wellness activities and discounted wellness services through ThrivePass.

Team workouts

Through Calm application

Mental health benefits

Alliant employees get free access to ComPsych, Calm and myStrength apps and services.

Transgender health care benefits

Financial & Retirement

401(K)

Alliant offers a 401(k) plan administered through Fidelity where employees can contribute up to 60% of eligible compensation to the annual IRS limit.

401(K) matching

We match 100% of contributions up to the first 5% of an employee's annual gross pay. eligible salary. You will be 100% vested in these contributions right away.

Performance bonus

In the last years, Alliant’s bonus payouts were above 100%.

Charitable contribution matching

The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $1,000 per person per calendar year.

Child Care & Parental Leave Benefits

Generous parental leave

We provide up to 6 weeks of parental leave for the primary and secondary caretakers.

Family medical leave

Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.

Adoption Assistance

Fertility benefits

Through our medical plan

Vacation & Time Off Benefits

Unlimited vacation policy

Generous PTO

Our employees receive between 21 and 31 days per year of paid time off based on years of service. Alliant also offers a Flexible Time Off (unlimited time off) policy for Sr. Managers and above.

Paid volunteer time

Our employees receive 8 hours per year of paid volunteer time.

Paid holidays

Bereavement leave benefits

Office Perks

Commuter benefits

Employees can withhold up to $280 per month pre-tax for transit expenses and up to $280 per month pre-tax for parking expenses.

Company-sponsored outings

Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.

Free daily meals

We offer free lunch 3 days a week.

Free snacks and drinks

Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.

Some meals provided

Company-sponsored happy hours

Onsite office parking

Plenty of parking available.

Fitness stipend

Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.

Mother's room

Professional Development Benefits

Job training & conferences

Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.

Tuition reimbursement

We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.

Lunch and learns

Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.

Promote from within

Continuing education stipend

We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.

Online course subscriptions available

Paid industry certifications

Personal development training

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

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