Sr. Corporate Communications Manager at Drift

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Overview:

Drift is seeking an experienced, detail-oriented communications professional to drive awareness and champion our leadership principles through strategic communications programs. This role will drive the strategy and execution of key corporate communications initiatives, including internal communications, executive communications, speaking and awards, and spokesperson certification. The corporate communications manager will own the communications calendar, provide counsel to executives and cross-functional teams, and will partner closely with the extended communications team to deliver integrated plans and programs. 

This role has the unique opportunity to develop and amplify Drift’s evolving corporate narrative among both internal and external audiences. A successful candidate will be a strategic thought partner who brings people together, a captivating storyteller, and a strong collaborator who can partner with various departments to ensure messaging consistency and deliver critical communications. You are a skilled writer with exacting standards, a knack for bringing clarity to complex issues and a successful track record of executing programs for technology companies. 

Responsibilities:

  • Develop and lead corporate communications efforts that elevate company goals through thought leadership, corporate storytelling, crisis communications and internal communications.
  • Develop and execute an internal communications strategy that engages employees and reflects our leadership principles. 
  • Work with the PR team and agency partners to develop an effective speakers bureau and thought leadership program for our executive team.
  • Partner with key members across marketing, human resources, product, partner and administrative teams to ensure consistent and coherent positioning and engaging messaging for executives across multiple campaigns, events and opportunities. 
  • Own the development and management of Drift’s Spokesperson Certification program. 
  • Partner with the Sr. Director, Corp Comms and the Sr. Employee Brand manager to develop and implement an internal communications strategy and planned campaigns. 
  • Advise on best practices and build scalable, repeatable processes for key internal stakeholders. 
  • Build and maintain a forward-looking calendar of global activities to deliver engaging, timely and compelling stories.
  • Create and execute communications strategies to support a variety of initiatives, such as new product launches, employee program rollouts, business updates, change management programs and critical response/social impact initiatives, among others.
  • Review, write, edit, produce and manage the distribution of internal and executive communications (e.g., newsletters, organizational updates from executives, corporate announcements, articles for the intranet, presentations, etc.)
  • Support executives in preparing and delivering key communications and presentations at both internal and external events. 
  • Ensure consistency and accuracy of messages across all communications channels.
  • Manage unexpected communication challenges with high judgment and professionalism.
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Drift

What are some social events your company does?

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift! Camp is an amazing weekend where we take a moment to celebrate what we have accomplished, and set goals for the coming year.

Lacey

Public Relations

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family we offer an extensive employee benefit plan. On top of comprehensive health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, free lunch, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a mentor series, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
We hold two all-hands meetings a week - Monday Metrics where we align on goals for the week, and Show and Tell where someone from each department presents a project they're working on.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring Practices that Promote Diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Mental Health Benefits
We offer all employees a free subscription to the Headspace meditation app, employee-led yoga and meditation breaks, and have an Employee Resource Group that focuses on mental well-being
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have unlimited vacation time, which includes sick days, paid holidays, etc.
Paid Volunteer Time
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Our Conversation Spaces are all fully stocked with snacks and drinks for the employees who decide to utilize the spaces.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
We offer a home office stipend to all employees, as well as a $100 credit each month towards internet, office supplies, etc.
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
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