Sr. Community Engagement Manager is a seasoned and inspirational leader who will define, build and lead our community engagement strategy and organization. You will need high judgment, thrives in an ambiguous environment, and can develop, implement and iterate data, processes, mechanisms, and guardrails to improve the way we engage with our Community through internal tools, such as our Forums. They can set a clear strategic direction and vision and influence senior leadership across the organization. Finally, they have a passion for people and are at their best when building, developing, interacting, and growing online communities.

Key Responsibilities

• Develop the overarching strategy and roadmap for how and when we engage with community members; build campaigns as well as retention & engagement initiatives that proactively drive community engagement & dialogue 
• Develop, track and A/B test community engagement tactics, iterating on and documenting processes as needed
• Drive community engagement by conceptualizing and executing campaigns that drive MoM engagement (i.e. contests, zoom calls, gamification, badges, community appreciation etc) 
• Create engaging content that inspires engagement, conversation, and collective community action
• Develop key messages and copy for community member communications to users across forum posts, emails, push notifs and slack messages 
• Support the creation and distribution of business communications to managed communities
• Build and maintain strong relationships with key community segments
• Build and maintain strong relationships with internal stakeholders on Product, Marketing, and Cust Ops
• Provide operational and logistical support for beta and user tests for the community
• Partner with the Content Team and your community team to monitor and moderate the members experts, ambassadors and forums to maintain a positive and constructive environment
• Provide other team members and departments with community management support as needed, including being a customer advocate internally, identifying and sharing trends, and pulling relevant lists of community members for various initiatives
• Building, engaging and retaining a diverse team of Community Ambassadors and developing a culture of customer obsession where team members are inspired to go above and beyond to provide a better experience to our Community.
• Promote a sense of community and inclusion across diverse team members, stakeholders and Community
• Works across teams to improve quality and efficiency through process improvement, as well as automate non value-add work
• Keep a close ear to the community by regularly conducting surveys, zoom calls and research to understand community wants, needs & sentiments. Share these findings with key stakeholders & Wallaby product team

Required Skills

• An experienced community engagement & retention leader with 5-7 years at a community based business
• Proven managerial ability but also has executional excellence 
• Data minded & proven knowledge of performance evaluation metrics in a business setting for community function
• Experience building effective plans and processes that support business goals
• This position requires a proactive leader with an entrepreneurial mindset and passion for Community and outreach
• Demonstrated experience building relationships with internal and external users
• Excellent communication and writing skills
• Ability to see (and stay tuned into) the big picture

About You

• Marketing minded - knows how to create engaging content, knows what channels to use, knows how to write copy / messaging
• Community-minded - knows how to engage & grow a community, can create campaigns and find ways to proactively create a meaningful dialogue
• Metrics minded - can A/B test different types of content including - emails, forum posts, contests, campaigns, focused solely on a north star metrics of MoM engagement (i.e. deal posting, commenting, voting, sessions)
• Highly results-oriented - you want your work to make a direct impact on the business.
• Energetic - an upbeat attitude goes a long way in interactions with customers.
• A collaborator-  if there’s a more complex issue that you can’t solve yourself, you’ll seek help from other teams.
• Inquisitive - You’ll have an inquisitive nature and the drive and ambition for continuous improvement.

Work Authorization
Candidates must be eligible to work in the United States.
Slickdeals is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. Slickdeals will consider qualified applicants with criminal histories consistent with the "Ban the Box" legislation. We may access publicly available information as part of your application.

Slickdeals participates in E-Verify. For more information, please refer to E-Verify Participation and Right to Work.

Slickdeals does not accept unsolicited resumes from agencies and is not responsible for related fees.