Sr. Associate, CRM Operations

| Chicago, IL | Hybrid
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About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Sr. Associate, Operations (CRM) will be responsible for the execution of all CRM marketing and retention campaigns. This role will serve as a key partner to the CRM Marketing Strategy team and will own in-platform campaign design and execution, while generating and surfacing cross-campaign/cross-channel insights, driving toward personalization and retention. This role requires prior experience in campaign management/deployment and segmentation, building In-platform customer journeys and triggered programs, managing data hygiene in ESPs and Customer Engagement Platforms (e.g. Salesforce Marketing Cloud, Braze, etc) for Email and Push (SMS and In-app messaging would be added bonuses).
The Impact You Will Make

  • Execute email / push / SMS/ in-app messaging for recurring, triggered and dynamic content-driven campaigns.
  • Set up email, SMS, push, and in-app messaging and cross-channel campaigns in Braze including QA, scheduling and deploying.
  • Map dynamic fields to the HTML code.
  • Provide feedback on, test, and troubleshoot all retention campaigns.
  • Assist with creation of email templates for reuse within our ESP.
  • Daily monitoring of retention programs.
  • Weekly reporting for all CRM channel engagement metrics (email, SMS, push, in-app messaging).
  • Serve as CRM and Campaign Set-up subject matter expert, and demonstrate the ability to apply CRM platform capabilities (i.e. Braze, Movable Ink) to help bring to life life CRM strategy and personalized diner experiences.


What You Bring to the Table

  • 3-6 years of work experience in email and push notifications
  • Bachelor's degree required
  • Hands-on executional experience with ESPs and/or Consumer Engagement Platforms (i.e. Braze, Responsys, Iterable, ExactTarget, Adobe Campaign)
  • Knowledge and understanding of CRM Strategy and channel best practices (email, sms, push, in-app messaging)
  • Self-starter - Proactively identify opportunities and lead solutions day-to-day, take pride in delivering a valuable consumer experience
  • HTML knowledge and Technical capabilities to QA/troubleshoot and collaborate to ensure successful and valuable data integrations across data science, engineering, product, and marketing teams
  • Attention to detail
  • Ability to anticipate and understand technical dependencies
  • Strong interpersonal skills
  • Excellent communications, organization, teamwork and follow-up skills
  • Curious Mind - always asking "why" and "why not?"
  • Ability to manage multiple projects and stakeholder asks


Got these? Even better:

  • Experience with Braze
  • Experience with SMS
  • CSS skills
  • SQL skills
  • Comfortable working in Tableau and Google Analytics


And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
  • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return.


Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • Affinity DesignerDesign
    • AxureDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Equitable Time Off to Recharge: At Grubhub, exempt employees enjoy flexible time off (FTO), and non-exempt employees receive a generous amount of paid time off (PTO).

Half Day Fridays: Grubhub instituted half day Fridays where all employees are encouraged to end the day at 1pm local time to get a head start to the weekend. Depending on certain business needs, some teams may implement a different schedule for this time off, but everyone gets to enjoy the perk!

MealPerks: Our employees receive a weekly Grubhub credit to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub team together.

Health and Wellness: We provide programs that support employees’ overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Our employees’ personal and professional development is a top priority. From day one, we empower them to lead and be an active participant in their own career growth. We provide continuous learning opportunities, training, and coaching and mentorship programs.

Social Impact: We believe in the importance of serving the communities that support our business. In addition, employees receive paid time off each year to support the causes that are important to them.

Fun: Each Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Volunteer in local community
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

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