Social Media Team Manager - Consumer at SunTrust (Charlotte, NC)

| Charlotte, NC
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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Lead a team, including agency partners, responsible for developing and executing social media strategies that support brand and business campaign goals and objectives. Deliver effective and efficient strategies for media planning, audience targeting, channel mix, creative, optimization, measurement and reporting to deliver best in class social media and/or influencer marketing executions.

Seeking candidate with the Consumer Campaigns knowledge & experience: (Checking, OLB/Mobile Banking, Debit Cards, Small Biz, etc)

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.)

1. Lead the development and delivery of multiple concurrent social media marketing campaigns and programs in alignment with enterprise and line of business strategies, goals and objectives.
2. Oversee execution of content calendars, creative processes, legal/compliance/risk review processes, paid media strategies, measurement and reporting for all active campaigns.
3. Facilitate scaling brand and company awareness, consideration and conversion through various social media channels, media plans and creative executions.
4. Ensure brand visual and voice consistency across all social media and/or influencer marketing executions, including multi-cultural campaigns.
5. Develop and deploy actionable plans to evolve, grow and optimize channel presence and engagement.
6. Deliver strategic recommendations for innovative social media and/or influencer marketing tactics, initiatives and tech solutions.
7. Build and maintain partnerships with senior leaders across marketing and the enterprise, as well as with social media channel and agency partners.
8. Lead end-to-end crisis and incident protocols response when needed.

Required Qualifications: (The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

1. Bachelor's degree in Marketing, Communications, Business Administration or related field, or equivalent education and related training
2. Seven years of related experience or an equivalent combination of education and experience

3. Three years of management experience.
4. Deep specialized (SME) and/or broad knowledge within the marketing social media and influencer marketing discipline
5. Sound and comprehensive understanding of business and organizational strategies and processes managing a process
6. Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
7. Ability to lead projects of significant complexity and risk exposure, in addition to leading a team of professionals
8. Ability to exercise independent judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities
9. Sophisticated analytical skills and the ability to solve complex technical and business problems
10. Ability to influence others to adopt a new perspective
11. Knowledge of the industry's competitive landscape and an understanding of the market and regulatory factors that shape the industry.
12. Expertise with social media channels including Facebook, Instagram, Pinterest, LinkedIn, SnapChat, YouTube, etc.

Preferred Qualifications:
1. Financial services or related industry experience
2. Integrated marketing and digital marketing experience
3. Multi-cultural marketing experience

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
More Information on SunTrust
SunTrust operates in the Fintech industry. The company is located in Atlanta, GA. SunTrust was founded in 1891. It has 15500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 391 open jobs at SunTrust, click here.
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