Social Media Manager

| Bellevue | Hybrid
Sorry, this job was removed at 11:27 a.m. (CST) on Wednesday, February 16, 2022
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The opportunity:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. 

Flexport holds a special place in the competitive landscape for logistics and technology. People know we do things differently. And this year, during a once-in-a-lifetime supply chain crisis, they’re turning to Flexport more than ever to understand and navigate an already complex industry. We’re looking for a Social Media & Community Manager to create content and digital experiences for our clients, prospects and partners that reflect that.

In this role, you'll own Flexport’s social media strategy, manage our online presence and reputation, create and visualize content (with our writers and designers), and optimize channels to increase awareness, engagement and conversions. As part of the Content Team, you’ll partner with colleagues in Brand, Marketing and Sales, as well as subject matter experts from all over Flexport to develop and execute our content strategy, while exploring new opportunities to scale spend efficiently. 

If you’re passionate about building community and love the hustle of a fast-paced, hyper-growth company, this role is for you. 

You will:

  • Set and execute Flexport’s social media strategy with clear goals per channel
  • Create experiences that delight our customers, prospects, partners and employees, strengthen our brand, and influence pipeline  
  • Establish a social content calendar by collaborating with internal and external stakeholders
  • Lead community-building efforts by moderating and engaging with comments and influencers across our channels. Stay up-to-date on conversations and trends, and identify relevant opportunities for Flexport to engage
  • Work with writers and designers to ideate and create social content to improve performance and channel optimization
  • Grow our internal brand ambassador program and work with SMEs to build their presence and personal brand on social
  • Own strategy for paid social campaigns across Linkedin and Twitter
  • Support our events team with paid social initiatives to drive registrations to webinars and other events
  • Deliver regular reporting with actionable insights on improving content performance and future campaigns
  • Partner with paid media vendor/agency to execute strategic paid campaigns
  • Stay up-to-date on industry trends and provide competitive analysis to inform broader channel strategy
  • Establish social media governance at Flexport via guidance, monitoring, training and sharing of best practices and policies

You are: 

  • Creative. Always looking for new, relatable ways to engage with our audience
  • Organized. You know how to manage complex projects, multiple stakeholders and competing priorities to create an actionable plan and get the most impactful work done
  • A self-starter. You’re always ready to roll up your sleeves and jump on opportunities when you see them
  • A true team player. You think across the full spectrum of channels available to us 
  • Data driven. You seek out data to inform your approach and constantly iterate on what you’re doing based on what’s working and what’s not
  • Strategic. Switched on to the little touches and big ideas that make social content impactful

You have: 

  • A BA/BS or equivalent degree.
  • 4-5 years organic and paid social media experience for B2B brands
  • Experience working cross-functionally with internal teams and stakeholders
  • The ability to extract meaningful insights from data and communicate performance recommendations to the broader team
  • Strong analytical skills. Experience with Amplify or Looker is a plus
  • Experience optimizing paid social campaigns on LinkedIn and Twitter
  • A growth mindset; always testing and learning
  • Strong written and verbal communication skills

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Ruby on RailsFrameworks
    • TerraformFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • TableauAnalytics
    • FigmaDesign
    • LatitudeDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement

An Insider's view of Flexport

What’s the vibe like in the office?

During pre-COVID times, the SF office was designed as a hub of innovation. You can feel the creativity from the openness of the space, the dry-erase walls, the sound of coffee in the morning, and the waves of silence broken by laughter and understanding. The office made me want to wake up every day and go to work.

Jim

Engineer Manager

How do you collaborate with other teams in the company?

Any change at scale can make a huge difference. Working with our business leaders we identify these improvements, work through solutions and evaluate their effectiveness. Always looking for ways to reduce complexity.

Raphael

Senior Product Designer

How does the company support your career growth?

Flexport has supported my career growth by continuously providing opportunities for me to explore my interests. Whether it be passion projects, internal leadership opportunities or just casual conversations, Flexport and my colleagues have invested in my long term professional development.

Natalie

Client Solutions Associate

How do your team's ideas influence the company's direction?

Flexport is growing very quickly, and so is our product -- we welcome questions and unique ideas. Our engineers are empowered to identify critical projects, strategically prioritize them, and execute them. You decide how to get us to where we want to go.

Geoff

Chief of Staff

What kinds of technical challenges do you and your team face?

Efficiency, predictability and visibility are the key ingredients missing from the industry today. Our vision guides us to identify the right steps to get there. And be the standard technology of global trade.

Yuko

VP, Product Leadership

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer highly subsidized health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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