See yourself at Twilio
Join the team as our next Social Impact Specialist.Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job
This position is needed to support Twilio.org’s growing grant making, impact investing, and employee impact programs. The opportunity is ideal for someone early in their career who wants to help Twilio use its assets to make a positive impact in the world. Twilio.org team works across Twilio’s technology, funding, and employees to improve the lives of over 450 million people globally per year. And we’re not stopping there - our goal is for social impact organizations using Twilio to help 1 billion people annually! 

As the Social Impact Coordinator, you will report to the Director of Social Impact and be a member of the Funding & Engagement team. This team is responsible for Twilio’s multi-million dollar Impact Fund and marquee employee impact initiative, WePledge 1%. This position will be essential to the success and effectiveness of the team by providing operational, administrative and customer service support across our programs. 

Responsibilities
In this role, you’ll:

• Support the administration of Impact Fund grants, impact investments, matching gift requests, and volunteer programs
• Provide customer service support to employees and charitable partners 
• Assist in management of global volunteer committees, budget and activities 
• Maintain and increase engagement across communication channels, including the employee volunteer and giving platform, intranet, email aliases and slack channels
• Facilitate procurement, legal and budget processes
• Conduct research, literature reviews, and background exploration to inform future programming
• Manage weekly, monthly and quarterly reports, and communicate how we’re tracking toward our goals

Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2-4 years of related administrative, project management and operational work experience
• Excellent interpersonal and communication skills; A passion for developing and nurturing relationships 
• Ability to learn quickly, manage changing priorities in a fast-paced environment, and meet deadlines 
• Strong critical-thinking, problem-solving, and organizational skills
• Strong desire to contribute to a collaborative team, dive in where needed, and offer excellent service to our customers
• Entrepreneurial spirit, passion for innovation, and a commitment to driving positive social change
• Expertise in data management and reporting

Desired:

• Experience working in a tech, nonprofit, corporate social responsibility, or social impact context
• Volunteer and/or nonprofit board experience
• Demonstrated interest in and passion for social impact
• Technical acumen

Location 
This role will be a hybrid of remote and in office (when we can return safely)

What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $54,152- $77,360
• Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.