Job Description:

Role Summary/Purpose:

This non-exempt role is responsible for daily management of Media and Affidavit validation in compliance with corporate policies and procedures. The Media and Affidavit Representative also works to retrieve and fulfill documentation for our third-party suppliers and provides support to internal and external key stakeholders. The Senior Representative, Media & Affidavit will provide onsite and virtual support to internal and external key stakeholders.

This role requires COVID-19 vaccination unless you are granted a medical, religious or state law accommodation/exemption .

Essential Responsibilities:

• Validate affidavits in accordance with written procedures and checklists utilizing RMS NG, I2R, Content Navigator, FDR, & DM10
• Provide document fulfillment for buyers, agencies and attorneys including, but not limited to, billing statements, applications, terms and conditions, sales slips and media packets utilizing FDR, Content Navigator, and I2R via SharePoint
• Image documents to adhere to all corporate retention policies
• Attend on-going training, provide feedback to procedure owners for any system issues and bring concerns and issues to management
• Drive a "Great Place to Work" culture
• Perform other duties and/or special projects as assigned
• Work with other members of the team in the office and virtually , sharing ideas and facilitating the exchange of best practices
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Flexibility to work in the office to support essential work processes
• Minimum 6 plus months' experience in an office environment or 6 months Financial Service/Banking Industry
• Work experience with handling/processing business documents
• Work experience with Microsoft Office programs

Desired Characteristics:

• Ability to manage multiple priorities and demonstrate initiative in completing tasks
• Possess or be willing to obtain Florida Notary Public
• Self-motivated and strong organizational skills
• Proven analytical abilities and attention to details
• Demonstrated ability to implement new procedures/programs
• Ability to manage multiple projects with minimal supervision
• Experience with meeting deadlines and performance measurements
• Ability to focus clearly on duties assigned without distractions
• Proficient PC Skills (Word, Excel, Zip files, Adobe)

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Our Commitment

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with and opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

Grade/Level: 05

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