Senior Product Marketing Manager at Edify (Santa Monica)

| Santa Monica | Hybrid
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Customer service is broken — stuck in a time warp. As everything has evolved around it, the technology available to support the way businesses engage with customers has mostly stood still. The tools we have on the phones in our pockets are wildly superior to what’s available to us when we engage with our favorite brands. The truth that no one wants to say out loud is that Big Tech has held the customer experience hostage for decades with its giant servers, complex implementations, buried software and expensive contracts. And that’s just not ok with us.

So we founded Edify to seize the opportunity in the void. With customer experience being the final frontier in winning the hearts and dollars of consumers long-term, the brands who prevail are going to be the ones who have tools to do what no one else can. At last, there’s a more predictable, reliable, cost-effective, transparent, full-featured, cloud-native, easy-to-get-and-use, intuitive, accessible, genius single piece of software that’s changing everything.The time for employees to love work, and customers to love companies is here. And finally, so are the tools.

We are Edify. And we’re customers, too.

Title: Senior Product Marketing Manager / Director of Product Marketing

Reporting to: Chief Marketing Officer

Managing: N/A

Department: Marketing

Location: Hybrid in Santa Monica, CA / Fishers, IN - in office 2-3 days/week

Employment Type: Full-time

Salary Range*: $130,000 to $180,000 - inclusive of both Senior Manager and Director ranges

We are looking for a Director of Product Marketing to join Edify. The Director of Product Marketing will help drive our product to the forefront of customer-focused SaaS. This role will work collaboratively with our product and marketing teams to learn our customer base, product, differentiators, competition and build a roadmap and content that enhances the company’s growth trajectory.  If you have a passion for SaaS, a start-up mentality and a knack for disrupting the norm, Edify may be the place for you!

💻 The day to day

  • Work collaboratively with Marketing and Product to develop strategies and plans to drive customer awareness and lead generation
  • Understand competitive landscape and leverage data insights to provide best possible promotions 
  • Understand our customers - who they are, what they want, the competition they’re considering
  • Drive key marketing tactics such as competitive analysis, project management, and audience research
  • Suggest improvements or revisions to marketing strategies, when necessary
  • Support product planning efforts to ensure the team has the necessary support to maximize Edify’s exposure

⭐ What you’ve got

  • 8+ years of B2B Product Marketing experience, ideally at a SaaS company
  • Technical background with an Engineering degree and/or Product Management experience
  • Experience gathering and analyzing customer insights, competitive intelligence and market trends
  • History of category creation, thought leadership, and shaping the narrative in the market
  • Track record of partnering with Product to develop product strategy and roadmap
  • Strong communication, story-telling, writing, content-creation and presentation skills with the ability to take the complex and make it simple
  • Experience with product launches, from crafting pricing and messaging to managing the launch tactics
  • Excellent problem-solving and communication skills
  • Strong planning and project management skills

🌟 The extras

  • CCaaS, UCaaS, CPaaS industry experience
  • Start-up experience

💥 The total package

  • Competitive salary based on current market data
  • 100% Edify covered Medical premiums (Employee + Dependents)
  • 99% Edify covered Dental and Vision premiums (Employee + Dependents)
  • Edify covered Short-Term Disability and Life Insurance
  • Unlimited PTO, 8 company-paid holidays, flexible scheduling, and “Flex Friday”
  • 12 weeks paid Parental Leave (birthing and non-birthing parents)
  • Equity plans including 401k matching and stock options
  • Edify covered subscriptions to Headspace and UrbanSitter (+ $500 annual credit to UrbanSitter)
  • All employees: monthly reimbursements for Health/Wellness and Phone/Internet
  • Remote employees:  reimbursement for at-home monitors and monthly lunches
  • Santa Monica hybrid employees: monthly reimbursement for Parking
  • Other perks include: supplemental health benefits, professional development reimbursements, referral bonuses, Macbook pro, company-sponsored events, and more

*Salary Range: Actual salary offered may vary based on multiple factors, including but not limited to, an individual's level of experience and location.

Note: If the job is offered and stated as a Remote opportunity, we support 100% remote work for applicants who reside in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Kansas, Kentucky, Massachusetts, Michigan, Missouri, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Utah, and Washington.

💚 At Edify, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

For information about how we collect and use your personal information when you apply for one of our positions, please see our U.S. Job Applicant Privacy Notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • LodashLibraries
    • ReactLibraries
    • ReduxLibraries
    • CypressFrameworks
    • DockerFrameworks
    • ExpressFrameworks
    • JestFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • TerraformFrameworks
    • ElasticsearchDatabases
    • MySQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • ButterCMS
    • OutreachCRM
    • SalesforceCRM
    • MailChimpEmail
    • OutreachLead Gen
    • TerminusLead Gen

An Insider's view of Edify

How would you describe the company’s work-life balance?

At Edify, work-life balance is a top priority. We’re encouraged to place ourselves higher up on our “to-do” list. Unlimited PTO? Check! Need a mental health day? Get well soon! Feel like working from home this week? You bet your sweatpants! It’s amazing the great things we accomplish when we’re treated as people and not as resources.


Instructional Designer

What kinds of technical challenges do you and your team face?

Our team is building a brand new, intuitive ecosystem that not only enhances customer experience but empowers our user base to build, customize, and analyze their systems, all without technical expertise. Currently, the most exhilarating challenge is converting vast amounts of complex data into valuable, actionable insights for our clients.


Sr. Software Engineer

How does the company support your career growth?

In many ways, but largely through our Perf. Mgmt model. These conversations frame the projects I need to work on right now or to pivot to target the skills I need for that "future path". Edify focuses on ensuring everyone is tackling important and complex challenges, which gives us the chance to practice new skills; tangible and intangible.


Director of Edify Learning

How do you make yourself accessible to the rest of the team?

Accessibility is critical when your team spans time zones and moves fast. I have an open virtual door. I give direction but don’t micromanage. I want passion & creativity (not just task-doing), so we connect often, via video as much as possible. Video’s personal, remarkable, and also terrible because hair and make-up. 😉 But I’m here for all of it


Chief Marketing Officer

What makes someone successful on your team?

The people who ask the questions tend to be the successful ones. Part of asking a question involves challenging yourself and the norms, being accepting of one's own limitation, and having the strength to reach out to others for answers that might enforce or totally break your current viewpoint.


Sr. Software Engineer

What are Edify Perks + Benefits

Edify Benefits Overview

Full employer-paid health, dental, vision benefits, parking reimbursement, cell phone/wifi and health/wellness reimbursement, professional development reimbursement, electric sit/stand desks with 38" curved monitors, MacBook Pro.

Our flexible hybrid structure allows for remote work - work is a task, not a place!

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Edify provides employees with a flexible work schedule that includes flexible start and end times as well as remote work.
Remote work program
Our remote work program includes the flexibility to work in-office or remotely as it best suits you and your team.
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Edify covers monthly rates for employee short-term disability insurance.
Dental insurance
Edify covers nearly all of Guardian's monthly dental premiums for employees and their dependents.
Vision insurance
Edify covers nearly all of Guardian's monthly vision premiums for employees and their dependents.
Health insurance
Edify covers 100% of Anthem BCBS premiums for employees and their dependents. Edify also contributes to each employee's HSA accounts, monthly.
Life insurance
Edify offers life insurance with a payout of 1x an employee's annual salary.
Wellness programs
Edifurians love our monthly steps challenge. Each employee who reaches the daily average goal is entered into our raffle. The winner gets double the monthly health/wellness reimbursement that month.
Team workouts
Volunteer managed "Edifitness" brings employees together for various activities; whether that is a quick employee lead stretch or a group class at a local studio.
Mental health benefits
Edify offers a paid Headspace subscription to all employees for mindfulness.
Financial & Retirement
401(K) matching
Edify's plan matches 100% of an employee's contributions up to 3%, and 50% up to 5%, of their annual base salary, with immediate vesting for matched contributions.
Employee stock purchase plan
Edify offers stock options to all employees at a discounted price. Vesting occurs over a 4-year period with eligibility to start exercising at 1 year.
Child Care & Parental Leave Benefits
Childcare benefits
Edify covers employees' subscription costs for Urbansitter, a platform for all child care, pet care, and household care needs. Each employee account is given an annual $500 credit.
Generous parental leave
Edify provides 12 weeks of paid parental leave for new parents.
Family medical leave
Employees who have been with Edify for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Edify offers unlimited PTO and Paid VTO is honored in this policy.
Paid holidays
Paid sick days
Edify offers unlimited PTO and Sick Days are honored in this policy.
Bereavement leave benefits
Office Perks
Commuter benefits
Edify offers a monthly commuter reimbursement for Santa Monica employees to contribute towards parking, rideshare, or public commuting.
Company-sponsored outings
Edify hosts company outings to celebrate wins!
Free snacks and drinks
Edify has a stocked kitchen, including snacks, sandwich works, coffee, tea, beer, wine, and even a cute little bar cart. A sparkling water machine with rotating flavors is one of the newest additions.
Some meals provided
Edify orders lunch for the office once a week and for special occasions. Our fully remote staff receives a monthly lunch reimbursement.
Company-sponsored happy hours
Happy hours are hosted on occasion.
Onsite office parking
We offer our Santa Monica employees monthly parking reimbursement.
Fitness stipend
Edify offers a monthly health/wellness reimbursement for some of the most common health and wellness services and activities.
Home-office stipend for remote employees
Professional Development Benefits
Promote from within
Continuing education stipend
We offer a professional development reimbursement.
Continuing education available during work hours
Edify Learning is a team dedicated to training our employees in our products and new content and/or product features.

Additional Perks + Benefits

We don't believe in work/life balance because it should all be fun! Full employer-paid health benefits, cell phone/wifi, health/wellness and professional development reimbursement, electric sit/stand desks with 38" curved monitors, MacBook Pro + much more!

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