Senior Marketing Analytics Manager
Our Opportunity:
Chewy is seeking a Senior Marketing Analytics Manager to join our Customer Relationship Management team in Boston, MA, Plantation, FL, or Bellevue, WA. This is a highly cross-functional role that will partner with Marketers, Software, and Finance and will help us create scalable, maintainable, and reliable high-visibility metrics and reporting tools.
Chewy has a culture of data-driven decision-making and demands business intelligence that is timely, accurate, and actionable. You will be responsible for designing and implementing data models, pipelines, and dashboards that will provide the guiding light that our marketers will rely on to operate and enhance their programs. Along the way, you will gain a broad knowledge of how all of the many pieces of Chewy.com work together to provide the level of service our customers have come to know and expect.
The ideal candidate will showcase great business acumen, have a bias towards data-driven decision-making, and be able to work through ambiguity. So, if this interests you, our growing CRM Analytics Team is looking forward to speaking with you!
What You'll Do:
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
- Build and evolve data visualizations capability to tell the story and let the data speak for itself while setting the direction for future reporting
- Serve as liaison between the Business and technical teams to achieve the goal of providing actionable insights into current business performance, and ad hoc investigations into future improvements or innovations
- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
- Root Cause Analysis on problems to gain a better understanding and provide appropriate steps to resolve
- Support leadership with timely recurring and ad-hoc analyses
- Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for secondary datasets
What You'll Need:
- Bachelor’s/ Master’s degree in computer science, Engineering, Mathematics, Information Systems, Analytics, or comparable educational background
- 6+ years of relevant work experience in business intelligence or data engineering
- 6+ years of experience with Tableau
- 6+ years experience in SQL query writing and tuning.
- Ability to occasionally script and automate using Python or R
- Proficiency in data lineage: including sources of data, how metrics are aggregated; and how resulting business intelligence is consumed and interpreted by the business
- Advanced ability to draw insights from data and communicate them (verbal/written) to the stakeholders and senior management as required.
- Experience conducting large-scale data analysis to support business decision making
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical team
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If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
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