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Chewy
We're on a quest to help people connect through pets.
Miami, FL

Senior Marketing Analytics Manager at Chewy (Miami, FL)

| Miami, FL
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Our Opportunity:

Chewy is seeking a Senior Marketing Analytics Manager to join our Customer Relationship Management team in Boston, MA, Plantation, FL, or Bellevue, WA. This is a technical position for a seasoned data science/analytics professional, who will partner cross-functionally with marketers,  Customer Service, and other key stakeholders within Chewy. With access to a wide variety of data across the organization, you will have the opportunity to influence the decision-making process and strategy development for existing customers by supporting one of Chewy’s prime differentiators in the market, our surprise and delight program “WOW.”  You will perform exploratory analyses, design and execute experiments, and occasionally build dashboards in Tableau, to deliver insights into various life stages of our existing customers, and improve customer retention across the Chewy Brand. As part of a dynamic team, this role offers a tremendous opportunity for professional growth with the leading online pet retailer in the US.


What You'll Do:

  • Create test plans for ongoing WOW programs and campaigns based on strategic details from core stakeholders and key partners.
  • Partner with WOW Operations to provide key insights to improve program efficiency. Analyze the audience selection logic to provide recommendations for updating the program to drive business results.
  • Proactively monitor existing metrics, propose new metrics, and work across the organization to make actionable intelligence available to business stakeholders through the development of reporting dashboards.
  • Write white papers to communicate insights for identifying new areas of opportunities that will drive Chewy's value and growth goals forward; coordinate with the stakeholders to prioritize and lead the changes to production.
  • Establish strong working relationships at all organizational levels and across functional teams as the subject matter expert of the WOW program.

What You'll Need:

  • Graduate degree, preferably MS or PhD, in Engineering, Data Science, Economics, Statistics, Mathematics, or related technical discipline.
  • 6+ years of relevant industry experience in the areas of Strategic Analytics, Business Intelligence, Business Economics, Data Science, or Consulting.
  • Understanding of digital marketing
  • Strong experience in conception, execution, and measurement A/B tests.
  • Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses. Demonstrated ability to dig into the “why” of various results and present data-driven insights and recommendations.
  • Proven experience in identifying opportunities for business improvement, defining, and measuring the success of those initiatives.
  • Expertise in SQL
  • Ability to script in Python or R
  • Use basic tools like MS Excel, PowerPoint, etc. required to perform analysis.
  • A good understanding of basic statistical concepts such as significance testing and power analysis.
  • Ability to review, understand and interpret basic ML outputs.
  • Experience in developing reports in Tableau

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]


If you have a question regarding your application, please contact [email protected]


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
  • Product
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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