Spectrum
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Senior Manager, Marketing Research

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JOB SUMMARY
Charter Communications is looking to add a passionate consumer advocate to our Consumer Research team. This Senior Manager will play a critical role to identify, champion and act on research and information needs. This individual will report to the VP, Consumer & Market Research and lead research projects to deliver against a strategic set of objectives. Join us in our new headquarters, walking distance from the Stamford, CT train station!
MAJOR DUTIES AND RESPONSIBILITIES
Identify research needs to support various functions throughout the company, including marketing, product, communications, sales, customer support, offer management, and competitive intelligence
Key responsibilities include customer satisfaction tracking, product research at various stages of product lifecycle, path to purchase research, offer/pricing research, ad testing (TV, digital, etc.), messaging research, brand health evaluation, and segmentation
Design and execute custom quantitative and qualitative research projects among residential consumers and small/medium business owners/decision makers
Compile concise reporting and present findings to internal clients, including leadership
Efficiently and effectively manage partnerships and vendors
Continuously explore new research methodologies and identify ways to improve research practices
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Strong communication skills
  • Ability to identify research necessary to address a multitude of business needs
  • Experience with various qualitative and quantitative research methodologies, including conjoint and discrete choice methodologies
  • Ability to manage the complete research process and partner with outside vendors
  • Ability to analyze and interpret data (both primary and secondary) to make recommendations
  • Resourceful, proactive, and detail-oriented
  • Able to thrive in fast-paced environment while managing multiple projects at once
  • Ability to prioritize and organize effectively, work independently and make decisions
  • Advanced proficiency with Excel and PowerPoint; proficient in other desktop applications
  • Ability to read, write and speak the English language to communicate with employees and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to maintain confidentiality (and honor all Charter customer privacy requirements)

Education
Bachelor's degree in Research, Marketing, Business, Management or related field
Related Work Experience
Project management experience - 8+ years
Marketing Research experience - 10+ years
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of syndicated partners (e.g. Comperemedia, Kantar, Forrester and SNL)
Knowledge of television, internet, mobile, and media products and services
Experience with or ability to learn User Testing and Qualtrics survey platform
Experience with or the ability to learn SPSS
WORKING CONDITIONS
Office environment
Full time in the Stamford, CT office
#LI-LQ1 MRS615 315036 315036BR

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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