Tonkean is the OS for business operations, transforming operations teams from facilitators into makers with an enterprise-grade, no-code process orchestration platform. By abstracting the technical knowledge required to automate, monitor, and manage mission-critical business processes, Tonkean enables enterprises to drive operational efficiency while reducing technical debt.

Tonkean builds a bridge between business and IT, allowing IT to partner with business teams to drive agility while ensuring compliance & security. Using Tonkean, IT can create custom, reusable action blocks called "enterprise components" that enable key capabilities like updating data in existing systems, interacting with people, or deploying NLP & OCR technology. These components can then be shared securely with business operations teams, in a no-code studio, to orchestrate business processes across functions and systems by adding business logic. Business operations teams can become more self-sufficient, and IT teams can scale with confidence.

Enterprises like Lyft, EVERSANA, Instacart, Grubhub, Crypto.com, and more rely on Tonkean to optimize and align their operations across functions—including sales, marketing, customer support, legal, finance, and more. With Tonkean, enterprises can expand the pie of who can deliver software, making a world of makers.

ROLE OVERVIEW

Tonkean is looking for a Marketing Operations Manager to be responsible for the delivery and execution of initiatives for Tonkean’s GTM teams. You will own Tonkean’s martech stack and be at the core of enabling our business to scale more efficiently.

You will work closely with stakeholders in Demand Gen, RevOps, Product Marketing, Sales, and more to ensure the effective execution and measurement of cross-functional campaigns. You are an expert on marketing processes, technology, and data analytics and will help build the foundation for our GTM teams to run effective campaigns. You are adept and thrive on building robust processes, working with others, and diving into data to formulate hypotheses, develop campaign strategies, and iterate based on data-supported insights.

If this opportunity excites you, we'd love to talk.

WHAT YOU WILL WORK ON

• Own and define Tonkean’s lead and contact management processes, including lead definition, scoring, segmentation, routing, and tracking.
• Create a foundation for an integrated and efficient marketing tech stack including Marketo, Salesforce, Looker, Google Analytics, and more.
• Become the reporting expert on critical marketing metrics for all daily, weekly, and monthly pipeline metrics and campaign metrics to support in business assessment and decision-making.
• Discover and implement new processes and strategies from data-driven insights to improve marketing performance.

ABOUT YOU

• 5+ years of B2B marketing growth and operations experience
• 3+ years of systems experience including marketing automation (Marketo), CRM (Salesforce), data analytics (Looker, Google Analytics), contact enrichment (ZoomInfo), and sales enablement (Outreach); ABM knowledge is a plus
• Marketing technology enthusiast who strives to be at the forefront of the latest technology and trends
• A natural maker who can analyze challenges with a critical eye, diagnose problems, and find creative solutions.
• Deep understanding of the lead-to-revenue demand funnel in a B2B model.
• Inherently data-driven with experience in marketing analytics, including using data tools like Looker to improve marketing performance. SQL experience is a plus.
• Track-record executing marketing campaigns that drive measurable results with programs as it pertains to the buyer journey.
• Outstanding self-starter with flexibility, adaptability, accountability, and thrives in fast-paced startup environments.
• Excellent communication and organization skills.
• BA/BS required

WHY YOU'LL LOVE THIS JOB

• You are joining a hyper growth startup and will grow your career quickly. 
• You’ll have an influence on forecasting and marketing budget, and be a key player on the Marketing team. 
• You get to work with the entire GTM team and make a significant impact on our strategy. 

OUR VALUES

• There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
• Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
• Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.
• No BS.  To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important. 

PERKS AND BENEFITS

• Join a fast-growing business that is venture-backed by Lightspeed Venture Partners and Foundation Capital. 
• Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks. 
• Competitive compensation & equity package
• Virtual social events, and annual company retreats
• 401k, Medical, dental, and vision insurance 
• Tonkean provides each employee with a new laptop, monitor, headset, keyboard and mouse 
• Remote employees receive a one-time work from home setup stipend (reimbursable) of $500(USD) upon commencing employment to purchase desk, chair and other work from home tools.

Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.

Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.