Senior Manager, Marketing Operations
Who We Are:
At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2021 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over.
What You’ll Do:
Calm is looking for a highly versatile Senior Manager, Marketing Operations to drive operational efficiency within the Marketing department. You’re a motivated leader who wants to help create campaigns that share Calm with millions of users around the world by the most effective and efficient means possible.
Campaign Process
- Oversee the operational workflow of full-scale campaigns from project commencement to launch
- Collaborate with internal partners in building all go-to-marketing materials for launches
- Work with external vendors and internal teams to ensure the creation and timely delivery of assets needed for launch; ensure that we have proper resourcing for all marketing initiatives
- Lead the conversation around project roadmap, resourcing and staffing plans with the VP of Marketing identifying project priorities are met
- Partner with the Content and Growth teams to define realistic launch dates, milestones, and workbacks for hero and top priority releases
- Be the communication bridge between our US and International marketing teams, sharing updates, strategy and campaign deliverables
Cross Functional Communication
- Partner with the Director of Content Operations to improve efficiencies across the company
- Be the central touchpoint for all cross-functional communications during projects and lead the cross-functional check-ins when appropriate to ensure a well orchestrated project
- Participate in ongoing task forces and endeavors to improve efficiency and scalability for the company as a whole
Own and manage tools that support the Marketing team
- Oversee the Marketing team's use of our chosen project management software, and champion its use across the team
- Roll out, educate and champion the use of new tools and processes to constantly improve operational efficiency
- Monitor our internal slack channels to ensure effective communication across multiple projects simultaneously
Team Management
- Lead by example and supervise Marketing Project Managers and other Marketing Operations staff; train on best practices
- Create and manage staffing plans to ensure proper coverage across multiple projects simultaneously
Who You Are
- 8+ years experience as a Project Manager or Operations Manager within marketing
- Experience in leading growing teams in the project management or operational function
- Successfully managed cross-functional projects with complex stakeholder involvement, and complicated timelines and deliverables.
- Highly effective at prioritization across multiple projects
- Expert at using project management software, such as Asana
- Strong, effective and clear oral and written communication
- You’ve developed and and executed operational solutions that are simple for a team, that scale, and that will endure
- Strong team player, willing and able to lead as well as step in, roll up your sleeves, and do the work
- Entrepreneurial mindset and comfort working in a fast-paced, scale-up environment
- Passionate about the category of mental health & mindfulness
We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.
Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.
