Senior Manager, Customer Marketing & Advocacy

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We are looking for a passionate, highly motivated, and creative Sr Manager, Customer Marketing & Advocacy who will be responsible for building ongoing awareness and raising visibility of Egnyte through the accomplishments of our customers. They will own the development and execution of a company-wide customer success marketing and outreach program, and will assist Egnyte customers in telling their stories through various media types including written case studies, videos, webinars, webpages, social media, etc. Additionally, he/she will be responsible for a variety of deliverables supporting marketing and sales initiatives which are aligned to the marketing plan, and in support of customer acquisition, product launches, corporate campaigns, and install base marketing activities.

The successful candidate will enjoy developing marketing programs from the ground up, and has a roll up his/her sleeves mentality to execute on tight deadlines and with limited resources. He/She has a passion for uncovering and telling customer stories and conveying how Egnyte customers use our solutions for substantial business value. Requires superior relationship building skills - both inside and outside the org, high tech industry experience, and a demonstrated ability to interact with IT and business professionals and executives. Ideal candidates are creative, detail-oriented with strong organizational and writing skills, and thrive in a fast-paced environment.

The Customer Marketing & Advocacy role is a very visible position at Egnyte. Experience working with owners and executives of mid-size businesses is key. Knowledge of SaaS and IT industry trends, and data governance and protection messaging, puts you at the top of the candidate pool. This position reports to the VP, Product & Industry Marketing.

What you can expect to work on

  • Develop, manage, own and advocate the Egnyte customer reference program while driving recognition of the Egnyte brand through the customer voice
  • Recruit and develop a portfolio of strategic accounts, global brands and senior-level customer references by working closely with Sales, PR, Support and Egnyte executives
  • Work with Sales Executives and Account Managers to develop and build relationships with existing customers, to capture compelling success stories, to be able to speak about how these customers use Egnyte services, and to identify channels where their stories would be valuable
  • Manage and mature existing and multiple Customer Advisory Councils
  • Create compelling and innovative customer content to demonstrate the caliber of companies that rely on Egnyte solutions
  • Advise internal Egnyte creative team and third-party vendors to help produce assets..
  • Own and manage day-to-day fulfillment requests from Sales and across Egnyte
  • Manage a library of current customer references, quotes and organize into an easily searchable database by industry, persona, etc
  • Create repeatable, streamlined processes to work with the sales and customer success teams to identify customer evangelists. Find new ways to recognize and cultivate more customer evangelists
  • Be willing to participate in and manage other customer marketing programs and initiatives outside of core reference program duties, as needed
  • Be creative and introduce fresh ideas, strategies, and campaigns

What you need to succeed

  • Knowledge of what’s required to build a successful reference program, how to recruit participants, and the professional and legal obligations for securing and using customer testimonials and success stories
  • Ability to translate technical details and implementation success into engaging stories consumable by diverse audiences
  • Professional and self-motivated leader and team member, that can organize and manage projects across functions (especially with Marketing and Sales) and with multiple stake-holders and contributors
  • Dynamic relationship building and top-notch verbal and written communication skills
  • Customer centric interest and tendencies
  • A self-managed, quick learner that can think independently, knows when and how to seek feedback, can move ahead and keep projects on pace, while still keeping everyone in the loop
  • A sense of urgency and the ability to be flexible and react quickly while maintaining a calm, reassuring demeanor (even though internally you’re freaking out!)
  • Knowledge of Software as a Service (SaaS) delivery models, ideally content governance solutions
  • An overwhelming desire to kick-butt and ensure Egnyte is the clear industry leader
  • Inspired by working with a fun, ambitious, team in a fast-paced startup environment

Experience

  • Minimum 5+ years of direct participation or ownership for customer reference marketing and/or building a similar customer relationship/content development program
  • Minimum 3+ years of program or project management. Have simultaneously managed multiple high priority tasks or projects with competing deadlines, across various departments
  • Customer-facing experience and experience initiating and fostering relationships with customers
  • Experience working with or managing internal and external teams and resources
  • Worked cross-functionally (especially with Sales, Engineering and Support) in a fast-paced environment



Our Benefits

  • Competitive salaries & Stock Options
  • Comprehensive benefits for you and your family (low premiums and deductibles!)
  • Medical, Dental, Vision, Life, Disability, Employee Assistance Program, FSA, HAS, and Commuter/Parking benefits
  • Fully paid premiums for life insurance (up to 2x your salary) / AD&D and the option to enroll in Voluntary Life Insurance
  • Pet Plan-- Enroll in discounted Pet Insurance & Perkspot – Discount program available for entertainment, services, shopping & travel
  • Global Travel – Medical benefits to cover any employees traveling out of the United States on a work-related trip
  • Flexible hours and responsible time off
  • Emotion & Physical Wellness – Free access to emotional and physical wellness apps including Spring Health, Headspace, Aaptiv, Ginger, and Physera
  • Gym, cell phone, and commute reimbursement
  • 401(k) Retirement Plan (Traditional and Roth)
  • SoFi online financial services: Pay off debt sooner, invest in your future, or refinance your mortgage – all in one app
  • FREE Egnyte lifetime membership

 

 

Equal Opportunity Employment

Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit www.egnyte.com

More Information on Egnyte
Egnyte operates in the Cloud industry. The company is located in Mountain View, CA, Raleigh, NC, Draper, UT and Spokane, WA. Egnyte was founded in 2008. It has 950 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Open door policy and OKR operational model. To see all 5 open jobs at Egnyte, click here.
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