Capital One
Washington DC

Senior Manager, Change Management Strategist & Communications Lead at Capital One (Washington DC)

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Center 1 (19052), United States of America, McLean, Virginia
Senior Manager, Change Management Strategist & Communications Lead
As a Change Management Strategist & Communications Lead, you will be a part of a talented team who brings the organizational strategy to life in our Chief of Staff & Associate Experience Tech (COS & AXT) division. You will be responsible for leading change management and building advocates for many initiatives that COS & AXT is driving. We are looking for someone who can consult and drive efforts across multiple groups, who is obsessed with inspiring change through innovative experiences, content, and storytelling.
Our ideal teammate has experience in:
  • Working closely with leadership to build out, manage, and execute strategic, creative campaigns through editorial, video, and graphic content
  • Collaborating with teams across the enterprise to build engaging and compelling content and experiences
  • Building relationships within technology, communications, and change communities of practice
  • Traditional marketing channels, communications tactics, change management practices, and social media
  • Leveraging measurement plans and data to formulate and flex change strategies and campaigns

Responsibilities include:
  • Build and execute strategic change management plans including executive-level communications (written & verbal), associate experiences, recognition programs, etc.
  • Lead with the customer and translate needs into thoughtful strategy
  • Write, proofread, and edit communications needed to support strategic plans
  • Deliver engaging content and experiences that brings COS & AXT strategy to life and raises associate engagement and advocacy
  • Effectively leverage a suite of communication channels - like email, Slack, video, internal social platforms - while innovating on new channel opportunities
  • Work effectively in cross-functional teams to advance the team and leadership's change strategy and implement a range of creative solutions to reach key target audiences
  • Understand the intent of Product Owners to effectively consult and develop change management plans

The Successful Candidate Will Have:
  • Experience developing and executing successful change strategies including executive-level leader communications support and setting metrics to measure campaign success
  • Exceptionally strong written and verbal communication skills
  • Ability to present complex, subject matter in a clear, concise, and compelling manner
  • Experience with Product and how to create a Product roadmap
  • Expertise in relationship building with proven ability to work effectively with multiple customers, including peers, executive leaders, and senior management
  • Ability to flip back and forth from strategy to tactics quickly
  • Self-motivated with strong organizational skills, attention to detail, and ability to prioritize
  • Strong presentation skills and engaging professional presence
  • Ability to translate technical information to non technical audiences
  • Ability to work as part of a team, in an open and collaborative environment, and stay calm under intense pressure to manage rapidly changing priorities
  • Easily adapts to change and takes on a growth mindset approach

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 7 years of experience in one or more of the following: corporate communications, multi-channel marketing, internal business communications, or leading organizational change and communication projects

Preferred Qualifications:
  • Master's in Marketing or Communications or an MBA
  • At least 7 years of experience in planning, execution, and analysis of marketing or communication programs
  • At least 4 years of experience working with a technology-oriented company
  • At least 2 years of experience translating technical product concepts into non-technical materials
  • At least 2 years of experience with cutting-edge digital media tools
  • At least 2 years of experience working in an environment that leverages Agile principles to organize and drive work
  • Strong collaboration, interpersonal and teamwork skills
  • Strong judgment, influence, leadership, and integrity

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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What are Capital One Perks + Benefits

Capital One Benefits Overview

At Capital One, we're committed to ensuring you and your family feel supported and cared for, and we know that your benefits play a large role in that support. Our goal is to provide a comprehensive and competitive set of benefits that offer the flexibility and choice to meet the diverse needs of all associates. We want each of you to Be Well physically, emotionally, and financially.

Volunteer in local community
Volunteer projects are encouraged and supported by Capital One through both traditional monetary contributions and flexibility to participate in associate-led initiatives.
Partners with nonprofits
Capital One’s philanthropy program provides grants to organizations that support education, financial literacy and community development, including affordable housing and small business development.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Business Resource Groups (BRGs) play an important role in attracting world-class talent, developing tomorrow’s leaders, engaging and retaining our diverse workforce and enhancing our workplace.
Hiring practices that promote diversity
Our professional recruiting teams focus on attracting underrepresented talent for our key business roles, including analyst, product, and tech roles across varied tactics and connection points.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Capital One offers two flexible spending accounts (FSAs) – a Health Care FSA and Dependent Care FSA – administered by Anthem.
Disability insurance
Capital One automatically provides full-time associates with Short-Term Disability and Basic Long-Term Disability coverage at no cost. You have the option to purchase Supplemental Long-Term Disability
Dental insurance
Capital One offers coverage through Delta Dental to help you maintain your smile through regular preventive care and treatment for any dental problems that may arise.
Vision insurance
To help you keep life in focus, vision coverage through Anthem Blue View Vision provides benefits for eye exams and vision correction treatment.
Health insurance
Our medical plans provide comprehensive and affordable coverage for a range of health care services and are designed with the ability to be flexible and choose which benefits work for your needs.
Life insurance
We provide full-time and eligible part-time associates with Basic Life, and Accidental Death and Personal Loss (AD&PL) Insurance at no cost.
Wellness programs
Mental health benefits
Capital One's Employee Assistance Program provides a robust set of services including telephonic, virtual and/or face-to-face counseling, legal and financial assistance, ID theft recovery, and more.
Financial & Retirement
Through automatic payroll deductions, you may contribute up to 50% of your Annual Benefits Salary (base salary, shift differential, bonuses, commission, incentives and overtime) to your account.
401(K) matching
Capital One will match 100% of the first 3% of Annual Benefits Salary that you contribute, plus 50% of the next 3% of Annual Benefits Salary that you contribute.
Employee stock purchase plan
You can elect to contribute between 1% and 15% of your base salary** to the ASPP and receive a partial match on your contributions from Capital One. **Includes standard pay and any commissions
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
The Bright Horizons Care Advantage Program provides alternative child and adult care options during a lapse or breakdown in normal care arrangements.
Generous parental leave
Flexible parental leave options are available to full-time associates at the time of their child’s birth or arrival in their home.
Family medical leave
Adoption Assistance
The Adoption Reimbursement program provides financial support to full-time associates who are building their families through adoption.
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Capital One’s perks and benefits are progressive and industry leading. We have always believed in the importance of providing comprehensive and expansive benefits to complement and contribute to our associates’ total compensation package. For example, we were one of the first major companies to offer same-sex marriage benefits back in 1997 and we have since continued to build our benefits portfolio to include a host of other LGBTQ+ friendly offerings, from fertility coverage to reimbursements for associates who chose to build their families through adoption and surrogacy, to domestic partner benefits and health coverage for gender reassignment. In addition, Capital One’s campuses offer fitness facilities, cafés and, at certain locations, onsite health services for associates and their families. Our benefits package is unique as it provides flexibility for you to determine your path to health, wealth and life support.

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