Senior Growth Manager, Consumer Acquisition

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Are you looking for the chance to engage with takeout diners and restaurants across America, for a burgeoning brand at the intersection of technology & food culture? What about developing and executing campaigns and initiatives that acquire new diners efficiently and at scale? And, do you love food and local communities?

Great—we have the perfect opportunity for you!

About Us:
ChowNow is unique among startups in the online ordering space. We make life easier for restaurants by offering online ordering tools that help them thrive. Everything the company builds puts eateries and their customers first—via websites, custom-made apps, Google, Facebook, Instagram, marketing, analytics, podcasts—wherever restaurants and modern diners connect. We think local and operate commission-free because we believe in being a fair, sustainable, and equitable partner to restaurants everywhere. Those same values are reflected in our workspace. 

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners—something that’s never been done in our category. As we expand to new markets our opportunities to create, build, and grow will only increase. Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:
As Sr Growth Manager - Consumer Acquisition, you will sit at the intersection of a diverse and highly collaborative team of marketers, creatives, product managers and data scientists to drive a new wave of diners to download and use the ChowNow app. You will lead market launches from start to finish. You will develop launch playbooks that can scale quickly. You will be a driving force of ChowNow’s customer acquisition strategy and positioning within the food takeout space, scaling our reach, awareness, and diner revenue. 
Reports to the Senior Director, Consumer Marketing. 

About you:
You are a self-starter who understands how to take an idea from start to completion, or find a way to do so. You are excited about data, excels in organization, clear communication and can bring an experienced and experimental mindset to this evolving team. You’re a great growth-hacker, with a relentless focus on customer acquisition. You’ve built successful campaigns from the ground up - through ideation, planning, execution, optimization and reporting. You understand how to activate the entire funnel to drive growth and are comfortable with both awareness and performance campaigns. You are as comfortable working in new, digital media as you are with traditional, offline media.

You’re excited by the challenge of rolling up your sleeves and working cross-functionally in a fast-paced environment. 

Specifically, you’ll:

  • Growth hack our consumer flywheel to drive creative unpaid/organic acquisition methodology & programs (incl. working with product & brand to build roadmaps)
  • Drive diner acquisition through our owned and operated channels as well as, where appropriate, paid marketing activity on major digital platforms - including social, paid search, and display - and offline channels (TV, OHH, Radio).
  • Execute and optimize lifecycle marketing campaigns to drive acquisition & activation of our customer base 
  • Be responsible for developing growth strategy and media KPIs around user acquisition, target audience, and channel mix
  • Work closely with and manage external agency relationships
  • Develop and own reporting process to monitor overall marketing channel performance
  • Explore new channels for potential growth marketing opportunities, including performance channels and other possibilities
  • Work in conjunction with the in-house design team to drive creative development and execution
  • Improve app ranking on Google Play and iOS App Store 
  • Closely collaborate with cross-functional teams across Content & Brand, Product & Engineering, and Data Analytics to develop new business opportunities
  • Report and conduct in-depth analysis on campaign performance
  • Balance the business needs with technical constraints by building deep subject matter expertise for your area.
  • Lead research efforts in collaboration with Product, Engineering, Design and UX to help us better understand our own consumers as well as potential consumers and the takeout space
  • Communicate campaign status, risks and mitigation plans to executives.
  • Create and manage the project flow, deadlines, tracking systems and input for budget work.

Within 30 Days You’ll:

  • Complete our ChowNow onboarding (Los Angeles or remote) where you’ll learn the ins and outs about ChowNow and our products.
  • Observe 4 product demos with the sales team to better know our customers.
  • Get to know the personalities on the team, our objectives and our priorities.

Within 60 Days You’ll:

  • Create and communicate Consumer Marketing strategy and associated OKRs in alignment with company strategic goals.
  • Begin to establish your plans and processes for the department
  • Communicate your strategic decisions with stakeholders and the broader team.

Within 90 Days You’ll:

  • Orchestrate a number of new market launches
  • Begin to develop the long-term the diner acquisition strategy for the company
  • Be well known by your cross-functional colleagues as the go-to person on the marketing team for information on strategic priorities, current projects and team member roles and responsibilities

You Should Apply If:

  • You have 5+ years of consumer marketing experience, ideally at a high-growth marketplace brand
  • You have 3+ years of marketing experience in the mobile app space, ideally challenger brands
  • You have experience in building the go-to-market strategy for a fast growing mobile application or product
  • You have a successful track record of managing performance marketing channels including, but not limited to social, paid search, and display
  • You have experience in building marketing campaigns for user acquisition and brand awareness objectives
  • You're a strategic big-picture thinker, that can plot a campaign from idea to execution; ownership mindset
  • You're creative and enthusiastic problem solver who possesses the ability to lead with authority and influence
  • You're a data-informed marketer who leans heavily on KPI’s and analysis to identify their next best action
  • You're organized, with immaculate attention to detail
  • You have clear and precise communication skills, verbal and written
  • You have experience building and managing relationships with vendors and agency partners
  • You have advanced MarTech experience to aid campaign tracking and attribution
  • You have advanced experience with CRM tools such as Blaze and Iterable
  • You think well in terms of playbooks and how to scale them
  • You're a highly organized individual who works well with many personalities
  • You're a strong collaborator who values ideas from all people at all levels of the organization
  • You have broad knowledge of marketing trends and consumer products

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
  • Rock solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program.
  • Commuter benefits (including Uber Pool).
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Quarterly Industry Speakers Series.
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Read here about your California privacy rights.

#Li-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
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    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Senior Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

ChowNow Benefits Overview

Competitive Salary
Ongoing training and growth opportunities.
A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
Rock solid medical, dental, and vision plans.
Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave.
401(k) Matching.
Employer-contributing student loan assistance program.
Commuter benefits (including Uber Pool).
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Quarterly Industry Speakers Series.
Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.
Fully stocked kitchen and cold brew on tap.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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