Job Description The Marketing Delivery Associate Sr. for the Consumer Bank Marketing Engagement & Communication team is responsible for executing and managing marketing programs/campaigns to support key retail marketing initiatives that support our banking leadership pillars of advice, security and convenience, with an emphasis on driving customer engagement within our 4,700+ retail branches.
Core Responsibilities:

• Lead creative development briefings with internal and external agencies for point of sale merchandise (window clings, posters, digital/printed signage, displays), localized event support materials, promotional flyers, online ads/landing pages, social media, and collateral
• Ensure campaigns and initiatives are on-strategy, on time and within budget parameters
• Collaborate with marketing strategy partners to identify opportunities, campaign strategy and the framework for measurement and reporting
• Ensure strong focus on end-to-end customer experience, delivering exceptional customer experience overall, while also ensuring all the details of the experience are flawlessly executed
• Manage campaigns using business-approved tools (such as AdTrax and Optima) to ensure content and execution for tactics is properly documented, approved, on time, within budget and complies with all Audit and Controls requirements
• Manage multi-channel execution (from concept development to delivery) including working across multi-functional teams, such as:
  • Product and marketing strategy teams
  • Internal and external agencies for creative development and execution
  • Legal, Compliance, Product and Risk for approval of all marketing content
  • Print/production/fulfillment agencies
• Provide campaign improvement recommendations based on results and contribute innovative and creative ideas to improve the customer experience and project performance while creating efficiencies and reducing costs
• Support testing new branch fixtures, digital screens and merchandise placement to optimize customer engagement

Qualifications:

• Strong project management, communications, multi-tasking, leadership skills
• A high-energy, self-motivated professional who can manage multiple demands at once and works well under pressure, often times with tight deadlines
• Ability to work within a structured marketing process and a desire for continual process improvement to deliver efficiencies
• Work closely with external/cross departmental teams and vendors to deliver diverse, complex programs effectively
• Ability to thrive in a fast-paced environment with a focus on teamwork and attention to detail; work well under pressure and tight deadlines; and manage multiple programs, each in a different state of completion
• Sound understanding of Excel and PowerPoint
• Undergraduate degree in Marketing/Communications or related field
• Should have 3-5 years of professional experience that demonstrates an ability to manage projects/marketing campaigns
• Previous marketing experience in a retail environment preferred

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.