Product Marketing Manager at GlossGenius (Remote)

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About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.

About the Role

As a Product Marketing Manager, you will generate customer insights for product development, drive go-to-market for new features, and create successful positioning and personas that drive product growth. You’ll be the go-to person for customer and competitive insights, and will impact product adoption of new and existing users. You’ll collaborate closely with cross-functional teams and get to flex your critical thinking, creative, analytical, and digital marketing skills.

The Impact You’ll Make

GlossGenius exists to help every business owner be successful. By owning persona development, segmentation, positioning and more, you’ll help tens of thousands of business owners discover GlossGenius and leverage the platform to build their dream business. You’ll be critical in driving key growth goals for the company and leading the pack for building high-value and affinity interactions with the user. 

What You’ll Do

  • Develop and drive product positioning and messaging for the company through unique customer, product, and market insights 
  • Become the subject matter expert on our target audience, creating personas and segmentation frameworks, prioritizing key jobs-to-be-done, and facilitating new feature/ product launches that deliver value to core product personas 
  • Lead market and competitive assessment, and advocate for the customer by surfacing qualitative and quantitative insights to shape product direction and ensure product-market fit
  • Analyze, identify, and recommend changes to feature tiers and product pricing
  • Drive customer research to identify product and marketing opportunities; talk regularly to customers and potential customers, and partner with product on research for new features and beta testing 
  • Work closely with a range of cross-functional teams—product management and customer support —to develop go-to-market strategy and drive launches for new features and products  
  • Drive awareness and growth by producing marketing assets customer stories, benefits tables, and competitor comparisons that showcase the GlossGenius product 

What We’re Looking For 

  • 5+ years of product marketing experience ideally in a SaaS, fin-tech, or strong B2C brand
  • Experience developing positioning and messaging campaigns for SaaS or fin-tech products, with a strong knack for highlighting differentiation
  • Experience identifying and building core customer personas, and building segmentation frameworks into product and go-to-market strategies 
  • Demonstrated examples of product marketing assets you have produced 
  • Extensive project management and presentation skills, and comfort presenting findings and recommendations to leadership and key cross functional stakeholders
  • Experience conducting customer research and synthesizing core insights
  • Strong command of quantitative and qualitative data analysis and using data to drive decision-making
  • A passion for leading through change in a high-paced, fast-changing and sometimes ambiguous work environment
  • A demonstrated self-starter and incredible prioritizer who can take ownership of projects and drive them to completion with light direction

Benefits & Perks 

  • Flexible PTO
  • Competitive health & dental insurance options, with premiums partially covered by GG
  • Fertility and adoption benefits via Carrot and Kindbody
  • Generous, fully-paid parental leave policy
  • 401k benefit - employees are eligible to contribute starting day 1 of employment
  • Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
  • Pre-tax commuter benefits
  • Dependent Care FSA
  • Home office stipend
  • Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year

The starting base salary for this role in NYC is between $129,000-$152,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. 

Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.

In order to enter the NY office or participate in any in-person events, all employees must show proof of vaccination against COVID-19. For those individuals who are unable to be vaccinated, GlossGenius will engage in an interactive process to determine a reasonable accommodation.

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.


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Candidate Location Eligibility:
Miami, FL
New York City, NY
San Francisco, CA

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ReactNativeLibraries
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • ProductboardManagement

An Insider's view of GlossGenius

How does your team reward individual success?

On a community level, we recognize each other via a #gratitude channel and peer-nominated awards. As an org, we reward through internal promotions and stretch opportunities, public praise in monthly Town Halls, special swag, and commitment to an annual total rewards compensation review that includes a merit component!

Molly

Director, People Strategy & Operations

What does your typical day look like?

Customer centricity is fundamental to GlossGenius. This means we’re spending time talking to our clients, digging in to deeply understand what they want and need. Similar to our internal culture where one of our values is making others successful, our focus is always on how we can improve our product to make their lives as easy as possible.

Allan

Staff Product Designer

Being successful on my team starts with having empathy for your fellow teammates. Understanding your team members, and realizing how your contributions impact them is super important. When we empathize with our colleagues, we’ll see that success is a team-wide effort, that requires our individual best.

Caeara

Customer Support Manager

What is your vision for the company?

Our vision for GlossGenius is to be the gateway for entrepreneurship, enabling small business owners to focus on helping their guests and achieving their dreams. As the platform of choice that tens of thousands of small businesses already rely on every single day, we're excited about the impact we can have on the world around us

Danielle

CEO

What makes someone successful on your team?

Being successful on my team starts with having empathy for your fellow teammates. Understanding your team members, and realizing how your contributions impact them is super important. When we empathize with our colleagues, we’ll see that success is a team-wide effort, that requires our individual best.

Caeara

Customer Support Manager

What are GlossGenius Perks + Benefits

GlossGenius Benefits Overview

We offer a competitive salary and equity package with comprehensive medical, dental and vision insurance with premiums fully or partially paid by GG depending on the plan. We also offer an unlimited vacation and time off policy - our team works hard, and we value their health, wellness and ability to take time off to unwind and explore!

In addition to company and team events, we offer Lunch & Learns, cross-functional trainings, and we host a monthly town hall to ensure the whole company is communicating about and aware of important initiatives. Employees are encouraged to take advantage of professional development opportunities such as our yearly learning stipend - learning is core to what we do at GlossGenius.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Options
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
$1,000 yearly stipend for all approved education or learning and development expenses.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

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