Product Marketing Manager - Contact Center Solutions at TransUnion (Remote)

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What We'll Bring:
As TransUnion evolves and expands offerings to serve customer contact center operations, the Product Marketing, Contact Center Solutions role supports the expansion and growth of the Contact Center & Collections business through the development of go-to-market strategies, product positioning, competitive analysis, marketing collateral, sales tools, and content to thought leadership campaigns.
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
The Product Marketing team is tasked with driving adoption of TransUnion's global solutions by using strong, scalable go-to-market tactics that solidify our position as thought leader, innovator, and trusted partner. Sitting at the intersection of product management, marketing, training and sales, our Product Marketing team is highly collaborative, both cross-functionally and within our own team.
What you'll bring to our team:
  • 8+ years of experience in product marketing and/or product management, preferably with experience driving market adoption of contact center solutions for enterprises in financial services, collections, insurance, healthcare, and/or public sector.
  • Extensive experience in developing and executing successful go-to-market programs for impactful product launches
  • Demonstrated history of leading innovative positioning and sales enablement initiatives to drive significant revenue growth
  • Passion to track emerging trends, competitive approaches and use cases to communicate effective and relevant value propositions
  • Excellent communication and public speaking skills with ability to communicate across all levels of an organization
  • Self-motivated and able to work in an organized way in an extremely fast-paced environment with minimal supervision
  • Strong project management, attention to detail and bias towards execution
  • Exceptional content writing skills both for print and web with an eye for design
  • Experience with agile environments and a "get-it-done" attitude
  • Ability and willingness to travel up to 20% (primarily US-based)
  • Thorough understanding of the market sizing and market segmentation
  • Ability to lead through influence and negotiation with skills that range from crafting
    strategies from broad business objectives to the "roll-up the sleeves" execution of product
    details
  • Excellent organizational and interpersonal skills, able to prioritize multiple competing
    priorities

Impact You'll Make:
TransUnion offers a broad array of products customized to each aspect of our clients' business: credit risk management, marketing segmentation, fraud and identity management, collections and risk decisioning. We pride ourselves on our ability to bring innovative ideas and solutions to market, leveraging our extensive experience in data and analytics. Our history of leveraging data to develop rich insights and products, combined with rapid modeling and technology, continues to shape the future of the industry and how consumers experience the brands they engage with.
As TransUnion evolves and expands offerings to serve customer contact center operations, the Product Marketing, Contact Center Solutions role supports the expansion and growth of the Contact Center & Collections business through the development of go-to-market strategies, product positioning, competitive analysis, marketing collateral, sales tools, and content to thought leadership campaigns.
Your impact to the success of the team will include the following:
  • Act as a primary consultant on all contact center and communications solutions product marketing matters
  • Manage cross-functional execution and oversight of go-to-market programs
  • Perform market research and competitive analysis for product positioning and to drive sales
    enablement
  • Work cross-functionally with product marketing leaders for other solutions and with vertical
    strategy teams
  • Develop successful go-to-market programs to ensure organizational readiness to sell and
    achieve product revenue objectives, with an emphasis in sales engagement tool and strategy
    development (in collaboration with Sales Operations / Enablement teams)
  • Create content for presentations, sales training, product sheets, case studies, demonstrations
    and blogs
  • Develop market leadership content that highlights proven market success and clear
    differentiation of our fraud solutions relative to market alternatives
  • Share expertise and best practices for marketing communications, plans, promotional
    materials and strategies to meet product revenue objectives
  • Track key performance indicators to monitor and enhance product marketing effectiveness

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
TransUnion's Internal Job Title:
Advisor, Product Marketing
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What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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