See yourself at Twilio

Join the team as our next Principal Internal Communications Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to drive internal communications for top priority corporate programs and special projects, such as Twilio’s COVID-19 response, crisis communications, our strategy and planning process, and the scaling of our company’s systems and processes. As part of Twilio’s highly-collaborative and regarded Internal Communications team, the person in this role will have an incredible opportunity to partner with senior leaders and have a true impact on one of tech’s hottest hyper growth companies.

Responsibilities

In this role, you’ll:

• Lead the planning, messaging, and execution of our company’s COVID-19 and return to office communications
• Develop plans and messaging for various corporate programs and announcements, such as company-wide adoption of new systems and processes; organizational changes; and crises 
• Draft sophisticated, thoughtful C-level executive communications, i.e. emails, video scripts, and presentations
• Assist with company all hands events, including content development and deck production 
• Assist with documenting key protocols and playbooks for our team to standardize our execution methods

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Excellent writing and storytelling skills, including high-quality, thoughtful executive communications; strategic messaging for business-critical issues; the ability to take highly complex concepts and boil them down to something simple and practical. 
• High strategic and planning acumen. Be able to quickly surmise the audience, intended outcomes, and path to get there. 
• Results and metrics oriented. Think in terms of measurable results and support the team leader with tracking and reporting them. 
• Effective stakeholder management. The ability to be persuasive, collaborative, and accommodating -- yet firm -- with all partners, including C-suite execs. 
• Ability to roll with the punches and stay grounded in a highly fluid environment where plans can change daily
• Outstanding leadership skills. Taking the initiative, making hard decisions, and being accountable.
• 8+ years of internal and/or executive communications experience
• Bachelor’s degree in English, journalism, communications, marketing, or otherwise writing-intensive field

Desired:

• Experience with leading COVID-19 response communications 
• Strong executive communications experience and proven track record with high-quality ghost writing

Location 

This role will be based in our San Francisco or Denver offices, or remote in the Pacific or Mountain timezones.

Approximately 3-4 trips to San Francisco headquarters are anticipated per/year.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $105,728 - $151,040.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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