PR & Corporate Communications Lead at FullStory (Remote)

| Atlanta, GA | Remote
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This role can be performed remotely anywhere within the United States and Canada.

At FullStory, we’re helping businesses of every size optimize their digital experiences to improve the websites and apps we all use every day. We’re building a dynamic Marketing team where every new team member has a chance to directly influence our bold pursuits. 

The Marketing team is looking for a PR & Corporate Communications Lead to share the FullStory story with the world. We have big aspirations—which means getting our name and mission out there across an array of mediums. 

Reporting to the Head of Brand, PR & Content, you’ll lead internal PR and corporate communications efforts and will oversee media agencies to guide FullStory’s external perception through strategic storytelling, media and public relations, executive communications, thought leadership and reputation management. You are able to flex between the strategic and tactical, understanding how to shape our brand’s narrative over time while keeping a pulse on day-to-day program operations.

Day to day, you’ll:

  • Lead all aspects of corporate communications and PR programs to advance our narrative and promote our category leadership.
  • Partner with key company executives and collaborators (e.g., product marketing, customer marketing, analyst relations, people operations, etc.) to drive compelling executive platforms and creative storytelling that highlights the company and our products and shows FullStory’s team as thought leaders in their respective disciplines.
  • Own measurement, reporting and continuous improvement of communications and PR programs, including the team dashboard, to positively impact brand awareness, Share of Voice, and other measures.
  • Work with product and engineering experts and teams to translate technical topics into easily understood, memorable stories that are interesting, important and timely to the audience.
  • Oversee media training for spokespeople across the company to uncover and establish unique points of view that advance our narrative and increase our relevance to core audiences.
  • Create and edit content for executive communications and thought leadership, including narratives, messaging, briefing docs, scripts, talking points, press releases, and bylines.

We’re looking for someone who:

  • Has a bachelor's degree in public relations, journalism, marketing, or a related field
  • Has 7+ years of experience in tech PR and corporate communications, including managing PR for a SaaS business
  • Has experience creating strategic communications plans and in-house PR programs that drive successful outcomes and are tied to our overall company objectives and marketing strategy
  • Has experience managing and overseeing external PR/media agencies to amplify communications programs

It would be amazing if:

  • You have pre-existing relationships with reporters in the business and technology sectors
  • You have experience in a PR agency setting and experience managing PR agencies in other global regions
  • You have a love of forging cross-functional relationships and interacting with teams across the organization, as well as external media partners
  • You have an excellent background in writing and editing, with experience translating complex, sophisticated and technical concepts into compelling stories that resonate with the audience
About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence platform empowers businesses to continuously improve the digital customer experience across sites and apps. FullStory is backed by world-class investors and has 400+ employees around the world, with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. Our company values, in four words: empathy, clarity, bionics, and trust.

  • Have a life. FullStorians enjoy autonomy and flexibility. From a remote-first work environment to untracked paid time off, we don’t believe in micromanaging your time. After all, smart, driven people are their own best bosses.
  • Stay healthy. For our US-based FullStorians, we cover 99% of your premiums and 75% of your dependents’—same goes for dental and vision coverage. 
  • Save for retirement. For our US-based FullStorians, we offer a 401k retirement plan through Vanguard and match employee contributions 2:1 up to $7200 USD per calendar year.
  • Paid parental leave. We want FullStorians to have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
  • Keep learning. FullStory provides professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

FullStory is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If you love technology but aren’t sure if you’d fit in, please apply anyway. 

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and for each other. And we know better is only possible when we can bring our full selves to work. If you may require reasonable accommodations to participate in our job application or interview process, please contact [email protected] Requests for accommodations will be treated confidentially.

#LI-Remote #LI-AK1

More Information on FullStory
FullStory operates in the Software industry. The company is located in Atlanta, GA. FullStory was founded in 2014. It has 250 total employees. To see all 3 open jobs at FullStory, click here.
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